Billing Specialist

Overview

A finance team is seeking a highly motivated and detail-oriented Billing Specialist to manage the entire billing cycle, from generating invoices to ensuring timely collections. This role involves handling complex billing operations, collaborating with various departments, and leading process improvement initiatives to enhance billing systems through automation and optimization.

Responsibilities

• Serve as the primary contact for billing-related matters for direct customers and franchisees.
• Build and maintain strong relationships with key stakeholders by addressing billing concerns promptly and professionally.
• Document, analyze, and optimize current billing workflows to improve scalability and reduce manual work.
• Participate in cross-functional projects aimed at enhancing billing processes, upgrading systems, and increasing operational efficiency.
• Support project outcomes and recommend ongoing improvements.
• Provide management with insights into billing performance, including aging reports, collection status, and revenue impacts.
• Collaborate with systems teams to implement automation solutions for routine billing tasks and reporting.
• Identify and implement automation opportunities within the billing function to improve efficiency and accuracy.
• Handle and resolve escalated billing issues from key customers and partners.
• Monitor customer feedback on billing processes and implement improvements to enhance the customer experience.
• Reconcile customer accounts and resolve billing discrepancies.
• Communicate with clients regarding billing inquiries and outstanding balances.
• Support month-end, quarter-end, and year-end closing procedures related to billing.

Requirements

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent work experience.
• Minimum of 3 years experience in a billing or accounts receivable role.
• Experience with SaaS software such as Salesforce and Zuora.
• Strong knowledge of billing and accounts receivable processes.
• Excellent data entry, organizational skills, and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Proficiency in Google Suite (Docs, Sheets, and Slides).

Preferred Qualifications

• Experience with SaaS or subscription billing.
• Experience with AI software such as Google Gemini.
• Experience partnering on and executing strategic projects.

Compensation & Benefits

• Base salary range: $52,800 to $66,000, determined by skills, education, experience, and internal equity.
• Compensation is part of a comprehensive Total Rewards package, which may include additional benefits and discretionary bonuses.
• Regular full-time employees are eligible for benefits.

Location

Information about available locations can be provided upon inquiry.