Billing Specialist

Overview

This role supports dependable financial record integrity for bookings and travel operations spanning Europe, the Mediterranean, and the Caribbean, including cruises, all-inclusive vacations, honeymoons, family trips, and groups.

The position operates as part of the billing workflow, ensuring confirmed facts are separated from assumptions and unresolved questions are escalated and tracked appropriately.

Responsibilities

• Own the billing workflow by helping the team review financial inputs against supporting records.
• Coordinate reconciliation of discrepancies before reporting or processing.
• Track unresolved financial exceptions through to resolution.
• Maintain audit-ready documentation.
• Protect confidential account information.
• Use billing and financial analysis to ensure accurate, secure, traceable financial records.

Working Standards / Quality Standard

• Clean financial records with explicit ownership.
• Timely escalation of questions and issues.
• Fewer downstream fixes through clear, well-documented billing decisions.

Required Skills and Experience

• Billing and financial analysis
• Variance analysis while retaining exceptions, owners, and deadlines
• Payment tracking with documentation that another teammate can follow
• Account analysis, including knowing when to escalate instead of assuming
• Financial reconciliation and financial reporting
• Transaction review, invoice review, and data validation
• Spreadsheet analysis and financial record review
• Audit support and documentation practices
• Confidentiality, exception resolution, and financial controls

Compensation & Benefits

• Full-time employment
• Associate level
• Base salary: $45,000-$65,000 per year

Location

• 100% remote within the United States