Billing Specialist

Overview

This full-time Billing Specialist role supports personalized cruise, resort, Caribbean and Hawaii trip planning, romantic travel, family vacations, and group travel. A key focus is maintaining financial record integrity and ensuring billing-related work is based on confirmed facts rather than assumptions, with unresolved questions handled appropriately.

Responsibilities

• Execute billing review and support activities within resort travel operations, ensuring confidentiality throughout the process.
• Apply Caribbean travel planning while tracking exceptions, owners, and deadlines tied to billing work.
• Document family vacation operations decisions clearly so another teammate can follow the reasoning behind billing-related actions.
• Perform transaction review and use sound judgment, escalating when billing-related work requires escalation instead of assumption.
• Help track unresolved financial exceptions as part of the billing workflow.
• Maintain audit-ready documentation to support billing workflow needs.
• Protect confidential account information within the billing workflow.
• Review financial inputs against supporting records.
• Reconcile discrepancies before reporting or processing.

Role Outcome

Strong performance results in fewer avoidable corrections, timely follow-through, and records that make the next action clear. Success is measured through accurate, secure, traceable, and ready-for-next-teammate financial record integrity.

Requirements

• Experience and demonstrated capability with billing-related execution and billing workflow support.
• Proficiency in invoice review, transaction review, payment tracking, and data validation.
• Ability to reconcile discrepancies and support financial reporting.
• Strong attention to financial record integrity, audit support, and confidentiality.
• Ability to conduct variance analysis, spreadsheet analysis, and account analysis.
• Skills in financial analysis and reconciliation, including reviewing financial inputs against supporting records.
• Familiarity with Caribbean travel planning concepts (including tracking exceptions, owners, and deadlines).

Preferred Qualifications

• Experience supporting resort travel operations.
• Background in family vacation operations documentation.

Compensation & Benefits

• Base salary: $45,000-$65,000 per year.

Location

• 100% remote within the United States.