Billing Specialist

Overview

This full-time Associate-level Billing Specialist role supports financial record integrity across inbound and outbound customer support, including chat, email, quality, workforce, CRM, and client-service operations. Work is billing-focused within contact center operations, ensuring ownership, evidence, and next actions are visible and traceable.

Responsibilities

• Coordinate billing-focused workflow by reviewing financial inputs against supporting records and verifying accuracy before downstream reporting or processing.
• Reconcile discrepancies prior to reporting or processing; identify, investigate, and resolve variances.
• Track unresolved financial exceptions through to closure, ensuring exceptions are not missed and status is clear.
• Maintain audit-ready documentation so decisions and supporting evidence are traceable.
• Protect confidential account information while supporting billing operations and customer support workflows.

Working Strengths

• Confidently use contact center operations knowledge and financial analysis to perform billing-related execution.
• Apply variance analysis while keeping exceptions, owners, and deadlines organized and visible.
• Document payment tracking decisions clearly so another teammate can follow the reasoning.
• Use sound judgment during account analysis, escalating when needed instead of assuming.

Desired Skills and Experience

• Billing-focused execution
• Contact center operations
• Omnichannel customer support
• Service quality operations
• Financial analysis, reconciliation, and financial reporting
• Transaction review
• Variance analysis
• Spreadsheet analysis and data validation
• Financial records, invoice review, payment tracking
• Audit support and exception resolution
• Confidentiality and account analysis
• Documentation

Compensation & Benefits

• Full-time, Associate level
• Base salary: $45,000–$65,000 per year

Location

• 100% remote within the United States