Collections Account Specialist (Remote in EST or CST)

Overview

A remote-based Collection Account Specialist role supporting high-value SendTech Clients to ensure billing and collections activities are executed promptly and accurately. This position maintains client satisfaction by addressing client needs through internal and external process partners to resolve assigned transactions.

Because the role involves sensitive financial data, a credit review is included in the background screening process.

Schedule

• Monday through Friday availability from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST
• Specific schedule within those hours may vary or change as needed.

Location

• Candidates located in the PST and MST areas are not eligible for consideration.
• Candidates must reside in the EST and CST areas to be eligible for consideration.

Sponsorship / Work Authorization

• Must be legally authorized to work in the US.
• Employer will not sponsor the position for employment visa status now or in the future (ex. H-1B).

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including (but not limited to):
  • payment application and reconciliation
  • purchase order and cost center updates
  • billing consolidations
  • invoice corrections
  • inventory updates
  • price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, and collections; respond to client inquiries or requests.
• Communicate with and maintain productive working relationships across business units.
• Organize and manage daily workload to meet proper time parameters for all items and tasks.
• Perform other duties as assigned.

Requirements

• 2 or more years of client service experience.
• Proven time management skills.
• Excellent professional written and oral communication.
• Able to work independently, prioritize and schedule daily activities, and function effectively in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus).
• Strong interpersonal skills/ability to work with others.
• Attention to detail with excellent problem-solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.

Preferred Qualifications

• Prior experience in collections, account management, and/or billing reconciliation.

Compensation & Benefits

• Opportunity to grow and develop your career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging opportunities to contribute to the success of a transforming organization.
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs).

Equal Employment Opportunity

The employer is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.