Collections Officer

Overview

This role involves working with customers to resolve outstanding balances and drive timely payment outcomes. You will communicate with past-due customers, negotiate payment arrangements when appropriate, and support collections processes in line with regulatory standards and internal policies.

Responsibilities

• Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements.
• Build professional relationships with clients by educating them on available payment solutions and best practices.
• Maintain a high level of professionalism and customer service during all interactions.
• Accurately update customer accounts and document call activities and payment agreements.
• Handle objections and difficult conversations while adhering to regulatory standards and company policies.
• Work closely with internal teams to resolve account issues and support collections processes.
• Meet individual collection targets and contribute to overall department performance and company goals.

Requirements

• 2+ years of third-party collections experience.
• 1+ year of call center experience.
• Excellent verbal and written communication skills in English and bilingual.
• Strong basic math skills and attention to detail.
• Ability to pass a background check.
• Strong organizational and time management skills.
• Proficiency in Microsoft Excel and Outlook.
• Ability to work in a fast-paced, target-driven environment.
• Must meet work-from-home requirements, including:
  • High-speed internet (minimum 50 Mbps download and 20 Mbps upload)
  • A wired Ethernet connection
  • A quiet, professional workspace free from distractions.

Preferred Qualifications

• Experience working in an environment focused on customer experience (CX) and payment resolution.

Compensation & Benefits

• Competitive base salary with uncapped performance-based commissions.
• Comprehensive insurance coverage, incentives, and paid training.
• Extraordinary referral bonus program.
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more.
• Continuous opportunities for internal and global growth.
• Monthly coaching and ongoing learning & development support.
• Philanthropic initiatives and year-round employee engagement.

Location

• Canada and abroad (multiple locations).