Collections Specialist

Overview

This role involves servicing a portfolio of small and medium-sized business (SMB) customer accounts for revenue-based financing. As a Collections Specialist, you will negotiate payment plans directly with customers, including those experiencing financial hardship, and use legal collections processes to drive engagement and resolution.

Responsibilities

• Service a portfolio of SMB customer accounts using multiple contact methods, including calling, text messages, and emails.
• Negotiate with customers to establish sustainable payment plans that align with business objectives.
• Achieve monthly goals of recovered payments and meet or exceed incentive compensation targets.
• Professionally leverage and communicate through legal collections processes to drive customer engagement and resolution.
• Document account status and next steps in Salesforce CRM on a regular basis.

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• 5+ years of professional Customer Service/Sales/Collections experience.
• Ability to listen to customer needs, communicate effectively, respond empathetically, and recover monthly targets of past due customer balances.
• Team player who asks questions and takes initiative to suggest improvements to current processes and systems.
• Strong analytical and written communication skills with high attention to detail.
• Competitive drive and ability to maintain focus while completing tasks independently.
• Ability to navigate multiple computer programs simultaneously.

Compensation & Benefits

• Hourly Rate: $28.29-$30.29 USD
• Monthly Variable: Potential to earn an additional $1,750 USD per month in variable compensation. Final payout is determined by achievement of performance metrics.
• Final offers are determined by qualifications, relevant experience, specific skills, and internal equity.

Total Rewards package may include:

• Medical, dental, vision
• Commuter benefits
• Flexible time-off policy
• Paid parental leave
• 401k match for US employees
• Wellness reimbursement
• Volunteering days
• Annual professional development budget
• Charitable donation match

Location

Remote-first with workplace flexibility. Employees may work from home, in the office, or a combination of both, and are welcome to work from one of the organization’s office locations to support in-person collaboration.

Equal Opportunity Employment

The organization is an equal opportunity employer committed to fostering a fair and inclusive environment.