Collections Specialist

Overview

A leading total waste management partner is seeking a Collection Specialist to provide customer service excellence and collaborate with operations teams on collection issues. This role involves processing and reviewing account adjustments, resolving invoice discrepancies or short payments, and proactively reducing delinquency for assigned accounts. The position requires strong communication skills, initiative, and the ability to work independently.

Responsibilities

• Follow health and safety policies and act safely at all times.
• Deliver excellent customer service and address collection issues, disputes, or concerns.
• Review and process account adjustments, short payments, and overpayments.
• Monitor and maintain assigned customer accounts.
• Support customer communications and payment status via customer portals.
• Identify account adjustments and facilitate appropriate customer reconciliations.
• Collaborate with program managers and account administrators to issue refunds and credit memos.
• Engage program managers and senior management to accelerate collections when necessary.
• Research root causes of non-payment and maintain supporting documentation.
• Communicate with administrative management and operations to resolve payment issues.
• Ensure timely procurement and documentation of purchase orders reflected on customer bills.
• Partner with accounting and operations to apply payments lacking remittance information and to address double payments.
• Research and collect on unauthorized credits in collaboration with accounting and operations.
• Maintain system information related to customer billing and invoice portal contacts.
• Perform other duties supporting Accounts Receivable and Operations teams.
• Participate in business project initiatives within collections, such as customer portal automations.
• Lead and participate in customer calls.
• Enter aging data information into the IS2 system.
• Verify proper submission of all invoices.
• Continuously grow in alignment with company core values, competencies, and skills.

Requirements

Education

• High School diploma or equivalent required.
• Bachelor's degree in accounting, business, or related field preferred.

Experience

• Preferred 3+ years of experience in Customer Service, Collections, or Business Administration.

Skills

• Excellent verbal and written communication skills with internal and external customers.
• Ability to manage multiple projects in a deadline-driven environment.
• Knowledge of or ability to learn proprietary IS2 order entry/billing system; training provided.
• Understanding of the waste management industry and ability to quickly learn different customer accounts.
• Strong Microsoft Office and Excel skills.
• Strong analytical and problem-solving abilities with limited direction.
• Attention to detail and superior time management skills.
• Regular and predictable attendance is essential.

Working Conditions

• This is a remote option position with encouragement for hybrid work and in-office collaboration.
• May require attendance at in-person meetings, training, or events as requested.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location

Remote option with headquarters based in Indianapolis, Indiana, and operations in the U.S., Mexico, and Canada.