Collections Specialist
Overview
The organization is seeking experienced Collections Specialists to join a growing team focused on insurance subrogation and accounts receivable management.
This role is required to sit in Eastern Time or Central Time zones.
Not hiring in the following states: CA, CO, CT, HI, ME, MD, MA, NM, NY, PA, SD, TX, VT, DC.
To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.
Responsibilities
- Communicate via phone with people with all backgrounds and personalities
- Make outbound calls (75+/day)
- Utilize software to note accounts and communicate with insurance companies
- Negotiate and lead conversations to recover the highest balances for clients
- Communicate with team members to coordinate on accounts
- Document accounts with proper notes to ensure quick communication
- Adhere to company policies and procedures
Requirements
- Meet the collector target metrics
- Collections experience preferred but not required
- Ability to maintain professionalism and empathy
- Strong communication skills
- Ability to stay motivated and positive
- Attention to detail
- Experience with time management
- Computer and typing skills
- Ability to use collaboration software for video collaboration with your team throughout the day
Home office requirements (fully remote)
- Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
- Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
- T-Mobile Home 5G Internet is not supported for the remote work environment due to performance and reliability concerns
- Dedicated space where others cannot hear voice conversations, free from background noise and other distractions (e.g., office space, extra bedroom, etc.)
- Clear and professional backdrop
Training
A training program is provided and includes classroom instruction, interactive learning, and guidance throughout training. Training focuses on the subrogation industry, expectations, and role-specific skills.
Compensation & Benefits
- Guaranteed hourly rate / uncapped commission ($80,000–120,000 OTE)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- 401(k) plan + employer matching contributions
- Medical, dental, vision insurance with employer contributions
- Company provided EAP (Employee Assistance Program)
- Full time, Monday to Friday schedule
Performance-based incentives are included, and uncapped commission is available based on the work performed. Top +10% of collectors earn over $100,000 annually.
Location
Fully remote position.
Required to sit in Eastern Time or Central Time zones.
Not hiring in the following states: CA, CO, CT, HI, ME, MD, MA, NM, NY, PA, SD, TX, VT, DC.
To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.