Credit and Collections Associate

Overview

This role supports the organization’s Credit & Collections function by managing customer accounts, evaluating creditworthiness, monitoring outstanding balances, and driving timely collection of payments. Responsibilities include reviewing credit applications, maintaining accurate account records, resolving billing issues, and following up on overdue accounts.

Responsibilities

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build and maintain positive customer relationships across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Requirements

• Strong verbal and written communication skills.
• Customer-focused with the ability to build productive relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable making informed decisions and providing thoughtful recommendations.
• Intermediate Excel skills.
• Proficient with Outlook.
• Familiar with credit, collections, and financial account management practices.
• Knowledge of credit and bankruptcy regulations (preferred).
• Strong organizational skills, including the ability to track outstanding items and maintain timely reminders.

Education & Experience

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or other related fields.

Availability

• Availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Preferred Qualifications

• SAP experience (bonus).
• Knowledgeable of credit and bankruptcy regulations.

Compensation & Benefits

• Salary range: $40,000–$42,000 per year.
• Additional compensation may be awarded annually contingent upon the organization’s results, and at the sole discretion of the organization.

Location

• Remote opportunity with potential hybrid work opportunities.
• Westminster, MD location (shared service center).