Credit and Collections Associate

Overview

This role is part of the organization’s Shared Service Center team in Westminster, MD. The Credit & Collections Associate will manage customer credit accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments.

Responsibilities

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build and maintain positive customer relationships across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Qualifications

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or related fields.
• Availability to work Monday through Friday from 8:30AM to 5:00PM EST.
• Intermediate Excel skills; proficient with Outlook (SAP experience is a bonus).
• Familiarity with credit, collections, and financial account management practices.
• Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.
• Strong verbal and written communication skills.
• Customer-focused with the ability to build productive relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable making informed decisions and providing thoughtful recommendations.
• Knowledge of credit and bankruptcy regulations (preferred).

Compensation & Benefits

• Salary range: $40,000–$42,000 per year.
• Additional compensation may be awarded annually contingent upon the company’s results, and at the sole discretion of the company.

Location

• Westminster, MD
• Remote position with potential hybrid work opportunities.