Credit Controller / Finance Administrator

Overview

This is a fully remote, full-time role.

An expanding property organization is seeking a proactive, resilient Credit Controller / Finance Administrator to join a high-performing finance team. The position supports accountability within a supportive environment led by an approachable Head of Finance.

Working hours align with UK business hours. Core UK working hours are 9:00 AM – 5:00 PM, with an 8:00 AM UK start time highly preferred. In South African local time, this corresponds to an attractive 9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM shift pattern.

Responsibilities

• Proactive credit control & collections: Own the debtor book and chase outstanding payments confidently via phone and email.
• Collections performance: Negotiate structured payment plans and focus on achieving cash collection targets.
• Relationship management & communication: Act as a clear, professional point of contact for clients, tenants, suppliers, and internal teams; resolve account queries efficiently.
• Reconciliations: Complete daily, weekly, and monthly reconciliations across bank accounts and accounting systems (Xero experience is a nice-to-have).
• Invoice verification: Review, check, and verify supplier and contractor invoices to ensure accuracy before processing.
• Meticulous administration: Maintain clear audit trails, accurate records, and consistent internal procedures supporting the wider UK finance team.

Requirements

• Credit control experience (non-negotiable): Prior experience directly working as a Credit Controller managing collections and aged debtors.
• Communication edge (non-negotiable): Exceptional verbal and written English skills, including outstanding telephone manner and the ability to handle difficult conversations with diplomacy and firmness.
• Resilient & results-driven: Persistence after unanswered outreach; grit and follow-through to manage collections effectively under pressure and make decisions without being micromanaged.
• High attention to detail: Ability to spot discrepancies, missing payments, or duplicate transactions; pride in producing accurate work and taking thorough notes.
• Self-starter mindset: Strong initiative and common sense; able to investigate issues and propose solutions independently, taking ownership from start to finish.

Preferred Qualifications

• Xero experience
• Previous property industry exposure

Compensation & Benefits

• Supportive leadership & growth: Collaborative environment with a Head of Finance who encourages ownership, suggestions, and ongoing development.
• Work-life balance: Full-time, permanent role (8-hour-a-day) working fully remotely from home in South Africa, with a local daytime schedule.

Location

Fully remote from South Africa (shift times aligned to UK business hours: 9:00 AM – 5:00 PM / 10:00 AM – 6:00 PM in South African local time).