Deduction Specialist

Overview

The organization is seeking a Deduction Specialist responsible for researching, analyzing, documenting, and resolving retail deduction claim types. This role partners with internal operations and sales personnel, as well as customers, to resolve unwarranted deductions and collect outstanding accounts receivable (AR) within the desired timeline.

This is a remote position that can be performed anywhere within the US but will work on an EST zone schedule.

Pay Range: $26.98 to $34.51/hr

Responsibilities

• Clear valid deductions in a timely manner.
• Pursue recoverable dollars quickly and aggressively.
• Research and identify root causes of recurring deduction issues.
• Work with Key Account Sales and Route Operations to identify and correct issues causing loss.
• Manage and maintain A/R for assigned accounts.
• Collaborate with internal and external customers to ensure discrepancies are handled in a timely manner.
• Manage electronic storage of backup documentation, including tracking deduction reasons, bill of ladings, contracts, promotions, and other documents required to support deductions.
• Maintain internal/external deduction reason code cross-reference tables.
• Maintain reports.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or Equivalent.
• Bachelor’s Degree Preferred.
• 3 years’ experience in deduction resolution and credit/collections in a business-to-business environment.
• Detail-oriented.
• Strong analytical skills.
• Intermediate to Advanced Excel skills.
• Effective communication with internal and external stakeholders.
• Ability to learn and manage multiple systems, portals, and customer interfaces.
• Oracle or SAP experience preferred.

Compensation & Benefits

• Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)
• Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)
• Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
• Other Benefits: Employee discounts; save on auto, home, and pet insurance; tuition reimbursement; paid vacation and sick time; 9 paid holidays and 3 paid floating holidays; paid leave for when you have a baby, adopt a child, or become a foster parent; legal services; identity theft protection; employee assistance program (EAP); adoption reimbursement benefit; FEDlogic; commuter benefits

Location

Remote (anywhere within the US), with an EST zone schedule.