Deductions Coordinator

Overview

This role coordinates and resolves customer deductions across retail accounts. As the organization scales its mass retail alongside its DTC business, the position helps protect revenue by ensuring Trade Promotion Management (TPM) records remain accurate and by partnering cross-functionally to resolve discrepancies quickly.

Responsibilities

• Review, audit, and validate customer deductions related to trade promotions, pricing discrepancies, shortages, and other claims.
• Research deduction backup (including remittance advices, customer portals, EDI documents, and promotional calendars) to validate or dispute each claim.
• Resolve unauthorized deductions through chargebacks or repayment requests.
• Maintain accurate records in the Trade Promotion Management (TPM) system and monitor deduction aging and open balances to minimize revenue leakage.
• Partner with Sales, Trade Marketing, and Supply Chain to obtain backup documentation and resolve deduction discrepancies.
• Support monthly close by reconciling deduction activity and accrual balances, including cash application and credit memo processing as needed.
• Identify root causes of recurring deduction issues, recommend process improvements, and assist with internal and external audits related to trade spend and accounts receivables.

Requirements

• Bachelor’s degree and minimum two (2) years of experience in deductions management, trade promotions, or accounts receivable, ideally within food, beverage, or CPG.
• Working knowledge of Trade Promotion Management (TPM) systems and common trade mechanics (e.g., off-invoice allowances, scan-backs, bill-backs, compliance deductions).
• Experience using ERP systems (e.g., Microsoft Dynamics NAV/Business Central, NetSuite, or similar); advanced Microsoft Dynamics NAV/Business Central knowledge a plus.
• Proficiency in Microsoft Excel (formulas, pivot tables, data analysis), plus experience with cash application, credit memo processing, and general ledger reconciliation.
• High school diploma with two (2) years of related experience, Associate’s degree with one (1) year of related experience, Bachelor’s degree in Accounting, Finance, or a related field, or an equivalent combination of education and experience.
• Experience working with major retail customers and chargeback or vendor portals (e.g., Retail Link) and EDI documentation.