Distributions Analyst

Overview

This role supports the daily operations of the distributions team in accordance with internal regulations and SEC and IRS guidelines. The Distribution Analyst II also serves as a training resource for entry level Distribution Analysts. The level II analyst performs quality assurance for work completed by level I team members and the offshore team.

Responsibilities

• Review and approve level one analysts’ transactions; perform quality assurance of their work.
• Provide training to level one analysts on their responsibilities.
• Serve as second in command to the Distributions Team Lead in their absence.
• Accurately process various distribution types, including loans and excess contribution transactions, without errors.
• Perform quality reviews of all processed transactions to verify accuracy.
• Review and prepare manual investment transactions to support timely disbursement of monies.
• Evaluate, approve, and process retirement account requests received from clients.
• Take ownership of account-related issues by researching historical activity and coordinating with various vendors and internal or external partners.
• Follow up promptly with partners via phone calls or email as needed.
• Monitor department email boxes, workflow queues, and Salesforce cases.
• Identify opportunities to enhance the client experience by providing feedback on improvements to streamline processes and/or increase department efficiency.
• Maintain working knowledge of IRS rules regarding retirement accounts and tax codes through ongoing training, IRS publications, and other reference material.
• Complete other duties and projects as assigned.

Requirements

• 2+ years of retirement industry experience.
• Financial degree preferred, or any equivalent combination of education or work experience.
• Experience with Relius and Salesforce preferred.
• Self-starter with the ability to work independently with minimal instruction.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to prioritize work and execute tasks while under pressure.
• Ability to run reports out of Salesforce and Relius and analyze data.
• Ability to meet daily deadlines for timely processing of disbursements.
• Ability to maintain confidentiality of sensitive client information.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Access; keyboarding proficiency; internet savvy; and use of web-based systems.
• Demonstrated ability to communicate effectively verbally and in writing.
• Professional interaction with customers and ability to address inquiries.
• Strong analytical foundation, sound judgment, and ability to solve complex problems independently.
• Flexibility to work overtime and varied shifts as requested.

Remote Work Information

For all virtual remote positions, the employer requires:

• An uninterrupted virtual work space to minimize distractions during work.
• Family care being in place during business hours.
• Internet work speed of 50 MBps or better for individual use.
• If more than one person is using the same internet connection in the same household or building, a stronger connection is required.
• Candidates should ensure they can meet these expectations before applying.

Compensation & Benefits

• Average salary expected to be between $40,000 and $60,000/year.
• Base pay may vary based on market location and job-related knowledge, skills, and experience.
• Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc.

Location

Remote/virtual position (virtual remote work expectations apply).