eBilling Analyst

Overview

A global law firm with offices in 16 countries is seeking an eBilling Analyst to join their Revenue Management Team. This remote role involves administering the firm's AI eBilling tool to ensure accurate and timely client billing. The position reports to the eBilling Supervisor.

Responsibilities

• Serve as the primary administrator for the AI billing tool, maintaining and updating validation rules and warning settings according to client billing guidelines
• Understand client billing guidelines thoroughly to ensure successful invoice submissions
• Collaborate with department leadership to improve eBilling efficiency and reduce write-downs and rejections
• Monitor validation trends to identify recurring issues and recommend process improvements
• Work closely with attorneys, legal assistants, and accounting staff to gather billing information and resolve billing questions
• Track and report on eBilling metrics such as submission success rates and rejection rates
• Identify and implement process improvements to enhance eBilling accuracy and efficiency
• Maintain accurate records and documentation of all eBilling activities
• Attend onsite trainings, work overtime, and travel for business as needed

Requirements

Skills & Competencies

• Ability to work under pressure and meet strict deadlines while prioritizing multiple tasks
• Strong attention to detail and excellent organizational skills
• Adaptability to shifting priorities in a fast-paced environment
• Strong analytical and problem-solving skills to independently resolve issues
• Excellent interpersonal and communication skills, both written and verbal
• Professional demeanor and ability to work collaboratively in team settings

Education & Experience

• Bachelor’s degree or equivalent experience preferred
• Minimum of 3 years of experience in electronic billing; experience in a law firm or with a third-party eBilling vendor strongly preferred

Technology

• Familiarity with major electronic billing platforms (e.g., Legal Tracker, CounselLink) and law firm billing software (e.g., Elite, Aderant)
• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook
• Strong computer skills with the ability to quickly learn new software applications

Equal Opportunity

The employer is committed to an inclusive workplace and provides merit-based consideration without regard to race, sex, or other protected characteristics, adhering to principles of non-discrimination on any protected basis.