Fund Operations Associate, Custody

Overview

The organization is seeking a Fund Operations Associate - Custody to support daily custody and trust operations. This role owns key components of the daily disbursement and payment processing pipeline for pooled trusts, working with firm daily cutoffs and layered review processes where accuracy and consistency are essential.

The associate will collaborate across teams to ensure reliable, secure, and well-managed financial operations that serve people whose needs go unmet by traditional institutions.

Responsibilities

• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners; keep delivery statuses accurate
• Input and manage funding activities including wires and other payment requests
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with banking partners and log them for tracking
• Act with urgency to resolve processing issues; escalate to internal and external stakeholders when needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements to increase efficiency and reduce risk
• Support ad-hoc projects as needed

Requirements

• 1–2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
• Detail-oriented and highly organized; able to manage and reconcile financial data accurately and efficiently
• Familiarity with ACH, wires, and check processing; NACHA file experience is a plus
• Strong analytical problem-solving skills; proactively identifies issues and works toward solutions
• Understanding of fraud prevention and experience working in environments emphasizing internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); able to run scripted or automated tools and verify outputs
• Effective communicator with internal teams, external partners, and occasionally with clients
• Deadline- and process-driven; able to adapt quickly to evolving priorities
• Self-motivated with a strong sense of ownership; values a collaborative, mission-driven team approach
• Sound judgment when escalating and resolving problems independently

Compensation & Benefits

• Competitive wages
• Health, dental, and vision coverage
• Paid parental leave
• 12 paid holidays each year
• Professional development budget
• Vacation package

Location

• Most work is remote across the US.
• In-person offices are located in San Francisco and Kingston, NY, with periodic team get-togethers around the country.