Garnishment Specialist

Overview

This role ensures customers’ employees have accurate and timely wage garnishment payments. The position supports successful automation of garnishment processing, resolving processing automation failures when needed. The role requires working within established service level deadlines, multitasking, analyzing legal orders, and maintaining efficiency and accuracy. Telephone interactions with garnishment agencies are infrequent.

Responsibilities

• Review and set up garnishment orders, including preparation of orders and correspondence for scanning.
• Maintain garnishment rules in the payroll system, including research and testing with the Senior Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
• Write, review, and process reports to automate answer letters and interrogatory responses.
• Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner, based on order information and applicable deadlines.
• Answer and resolve payroll and garnishment questions to provide accurate information in a timely and concise manner to courts, agencies, and employees.
• Interact with various departments within and outside the organization to answer questions and resolve issues (including check collection agencies, courts, and lawyers).
• Process lump sum payments and coordinate with agencies to determine the amount to be withheld for quarterly and annual bonus payments and all other lump sum payments.
• Work on special projects as assigned, including account reconciliations, accruals, and journal entries, and cross-train with other team members.

Requirements

• General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits, and garnishments.
• Proficient use of PC spreadsheet applications.

Preferred Qualifications

• Strong troubleshooting and analysis skills.
• Project management skills.
• Probing and problem-solving skills.
• Strong interpersonal skills and professionalism when facing resistance from customers.
• Process-oriented approach and superior organizational skills.

Compensation & Benefits

No compensation or benefits details were provided in the job description.

Location

No location details were provided in the job description.