Indirect Tax Audit Manager

Overview

This role leads the organization’s indirect tax audit function across multiple jurisdictions, providing strategic oversight of indirect tax operations, compliance, and risk management. The position is a key member of the Corporate Tax team and partners with Billing, Finance, Sales, Customer Success, Operations, Product Management, and IT.

Responsibilities

• Own the indirect tax audit program across multiple jurisdictions, setting audit strategy and directing the full lifecycle from notification through final resolution.
• Serve as the primary decision-maker and company representative with taxing authorities, external auditors, consultants, and internal leaders during audit engagements.
• Establish audit plans, priorities, timelines, documentation standards, and escalation protocols to ensure timely, consistent, and defensible responses.
• Direct research and analysis of complex indirect tax matters; approve technical positions, supporting documentation, and resolution strategies.
• Review and approve financial and transactional documentation, including invoices, contracts, exemption certificates, and system data used to support audit and compliance positions.
• Evaluate audit findings, notices, assessments, refund opportunities, and settlement options; recommend action plans to reduce financial exposure and business risk.
• Advise cross-functional leaders in Billing, Finance, Sales, Customer Success, Operations, Product Management, and IT on tax risk, business impacts, and compliant solutions.
• Manage the Tax Exemption Certificate (TEC) program, including policy, controls, certificate validation, maintenance, renewals, exception management, and audit readiness.
• Maintain business licenses and registrations, ensuring accurate and timely compliance with state and local requirements.
• Govern product taxability mapping and tax system configurations; partner with Product Management and IT to validate tax determination, reporting, testing, and change controls.
• Monitor legislative and regulatory developments and lead continuous improvement initiatives involving internal controls, automation, documentation, metrics, training, and audit readiness.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor’s degree (BA/BS) in Accounting or a related field, or equivalent work experience.
• 5-7 years of progressive experience in indirect tax, including significant experience leading multi-state indirect tax audits and complex tax projects.
• Experience in the technology, cloud, telecommunications, or managed services industry.
• Proven ability to lead complex, multi-jurisdiction indirect tax audits from initiation through resolution and to negotiate directly with taxing authorities.
• Advanced knowledge of sales and use tax laws, audit procedures, exemption certificate requirements, state and local tax regulations, and indirect tax risk management.
• Demonstrated experience evaluating tax notices, assessments, refund claims, settlement options, and material audit exposures.
• Experience establishing audit strategy, governance, documentation standards, controls, and executive-level reporting.
• Experience overseeing business licenses, state registrations, and Tax Exemption Certificate programs.
• Experience governing product taxability determinations, tax code maintenance, and tax configurations within ERP or tax automation systems.
• Strong leadership, project management, judgment, and stakeholder influence skills, with the ability to direct multiple audits and competing priorities.
• Ability to translate complex tax matters into clear business risks, recommendations, and decisions for cross-functional and senior leaders.
• Advanced proficiency in Microsoft Excel and strong mathematical, analytical, written, and verbal communication skills.
• Demonstrated comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Preferred Qualifications

• Sales tax engine experience with NetSuite and CCH SureTax.
• CPA, CMI, or other relevant tax certification.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO and paid company holidays
• Hybrid/remote work options
• Paid bonding leave for eligible employees
• Employee discounts and access to an Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurance options
• Referral bonuses and charitable donation matching
• Allowances for eligible roles

Location

• Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.
• Travel: 1-2 times/year

Additional Information

• All offers of employment are contingent upon the successful completion of a comprehensive background check.
• Equal Opportunity Employer.