Invoice to Cash (I2C) Global Process Leader - US Remote

Overview

This role is responsible for the end-to-end process performance and strategy of the Invoice-to-Cash (I2C) function, covering global process design, standardization, BPO vendor governance, and business stakeholder accountability. The position serves as the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies, specifically managing billing and invoice distribution, collections, cash application, risk management, and credit management activities.

Reporting to the VP of Global Business Services, this role owns the operational performance of the I2C tower within Global Business Services (GBS).

Responsibilities

• Act as the primary business-facing partner for functional leaders including CFOs, CAOs, BU Presidents, and finance leaders, maintaining a formal service cadence that aligns business priorities with I2C delivery commitments
• Own escalation accountability for I2C service gaps, ensuring billing disputes, collections issues, and cash application exceptions are identified, managed, and resolved proactively
• Govern the BPO vendor relationship for the I2C tower, including enforcing SLAs, conducting performance reviews, and managing commercial discipline across billing, collections, and cash application
• Lead daily and weekly operating cadences to manage billing runs, collections activities, cash application, and backlog
• Monitor and own SLA and KPI performance metrics such as billing delivery, days sales outstanding (DSO), collection effectiveness index (CEI), and cash application rates
• Forecast demand trends and align vendor staffing and capacity plans accordingly
• Ensure execution and documentation of process controls and audit requirements across I2C activities
• Maintain an exception management framework aligned with policy and governance standards
• Develop and prioritize a continuous improvement pipeline including automation and simplification initiatives within the I2C tower
• Collaborate with Process Excellence and Digital teams to deliver measurable productivity gains across billing, collections, and cash application

Requirements

• Proven experience acting as the voice of the business within GBS, managing I2C service relationships with business unit leaders and aligning delivery to business outcomes
• Strong operational leadership with deep knowledge of I2C processes including billing, invoicing, credit management, collections, risk management, and cash application
• Expertise in managing I2C KPIs (DSO, CEI, billing accuracy, cash application rates), root cause analysis, and structured escalation frameworks
• Experience managing outsourced or hybrid vendor delivery models in an I2C or receivables context
• Capacity planning and workforce optimization experience across multiple geographies
• Skilled in managing outsourced service providers in SLA-based environments
• Demonstrated leadership or partnership in automation, AI-enabled workflows, or intelligent process redesign within GBS or shared services
• Track record of driving year-over-year productivity improvements
• High attention to detail with strong financial and commercial acumen
• Ability to coordinate cross-functionally across various teams and functions
• Exceptional analytical, organizational, and resource-planning skills
• Proven initiative, autonomy, creativity in problem-solving, and ability to manage multiple priorities effectively
• Excellent oral and written communication skills
• Strong interpersonal skills fostering collaborative teamwork
• Strong planning discipline with excellent conceptual and organizational abilities

Preferred Qualifications

• Typically requires 12+ years of professional experience with increasing responsibility in finance operations, order-to-cash, or shared services leadership roles
• At least 7 years of management experience
• Bachelor's degree or global equivalent in Finance, Accounting, or related discipline required; Master's degree preferred

General Skills & Competencies

• Outstanding management and leadership skills with ability to attract, retain, motivate, develop, mentor, and coach team members
• Excellent verbal and written communication skills, including dispute resolution and presentation abilities
• Strong decision-making, analysis, and problem-solving skills
• Ability to interpret financial information and external trends impacting business profitability
• Experience planning and managing complex projects including resource allocation, timelines, and budgets
• Skilled in leading teams to achieve goals and solve complex business issues creatively
• Proficient in strategic planning and organizational techniques
• Ability to communicate effectively with senior management and key stakeholders
• Strong negotiation skills and experience managing strategic alliances, joint ventures, and outsourced relationships
• Ability to influence, build relationships, manage conflict, and navigate organizational complexities
• Broad professional and managerial skills with understanding of industry practices and company policies
• Experience leading and developing virtual teams
• Mastery of multiple technical and business skills

Compensation & Benefits

• Salary range: $184,000 - $263,000 (base salary for new employees fully proficient in the role)
• Eligibility for bonus compensation not included in the posted salary range
• Benefits include Medical, Dental, and Vision coverage; 401K plan with company match; Paid Time Off; Paid Parental Leave; Income Protection; Work Life Assistance Program; Flexible Spending Accounts; Educational Benefits; Worldwide Scholarship Program; and Volunteer Opportunities

Location & Travel

• Travel typically less than 20%
• Office environment
• No special physical demands required