Managed Payroll Specialist

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Posted Aug 28, 2026

Remote · US · ask about Worldwide Full Time

$29 – $34/yr

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Overview

The Managed Payroll Specialist provides payroll processing, technical support, training, and customer service for one or multiple clients of various sizes and/or industries. This role serves as the front line for customer retention and satisfaction and helps drive measurable customer outcomes.

The Specialist ensures assigned payrolls are 100% accurate, that users are appropriately trained, and that assistance requests, questions, and fixes are handled in a timely manner. Responsibilities include analyzing and testing potential solutions to client inquiries, maintaining an empathetic and accountable approach to complex issues, and identifying opportunities to learn and expand technical knowledge to better support clients.

Responsibilities

Process payroll for multiple clients: Manage timelines; send reminders; perform maintenance (status changes, leaves, PTO, court-ordered deductions); close time; share pre-payroll reports for approval; process and share post-payroll reports; complete manual checks and off-cycle runs as needed; issue wage statements; complete verifications of employment.
Payroll process improvement: Proactively evaluate current client and internal processes to ensure effectiveness and accuracy; document current processes; continue education on payroll knowledge, laws, and system capabilities; administer the ticketing system effectively.
Client training: Coordinate with internal trainers to provide iSolved training for clients.
Time, benefits, and tax coordination: Coordinate with Time, Benefits and Tax subject matter experts to build processes that meet client goals and deadlines.
Client retention and responsiveness: Meet payroll compliance and client expectations; respond to tickets timely (under 90 minutes) and pick up the phone when appropriate; maintain a minimum NPS score of 70 or greater; follow up on all problems and inquiries to ensure full resolution and achieve controlled client retention of 98%.

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Qualifications

Experience processing payroll for multiple clients.
Strong attention to detail to ensure payroll accuracy.
Ability to provide technical support and resolve complex issues with accountability.
Demonstrated capability to coordinate training and support processes.