Managed Payroll Specialist

Overview

The organization is seeking a Managed Payroll Specialist to provide end-to-end payroll processing support for Managed Payroll customers. This role manages multiple customers with varying deadlines in a fast-paced, remote customer team environment. In addition to supporting specific managed customers, the specialist will also support customers across all service levels as needed by leaders and the business.

Workday payroll configuration and year-end support are required.

Responsibilities

• Serve as the named Specialist for Managed Payroll and Payroll Administrative customers; support other payroll, tax, and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction.
• Respond to internally escalated cases from the payroll team and other internal stakeholders.
• Ensure timely resolution of customer issues, including handling customer escalations; perform and document Root Cause Analysis and implement remedial procedures to close gaps.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed (e.g., tax).
• Configure basic to medium complex Workday pay components, deductions, run categories; support the year-end process and assist with special projects as needed.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Maintain payroll services support documentation.
• Collaborate with peers and customer teams to resolve requests.
• Work in a team environment and support continuous improvements; remain open to new ideas and procedures.

Requirements

Education / Certification

• Associate's degree

Required

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
• 3+ years Customer Experience, or proven skills to operate at this experience level
• Advanced proficiency with Microsoft Word and Excel
• Strong understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance
• Experience with multi-jurisdiction tax, Payroll Year End and W-2 support and adjustments
• Strong written and verbal communication skills

Preferred

• Experience in an outsourcing environment (payroll and/or tax), Workday, and Salesforce programs

Compensation & Benefits

Not specified in the provided description.

Location

Remote