Overview
This position oversees the collections side of the Accounts Receivable (A/R) process and related transactions. The role focuses on evaluating and continually improving collection processes, resolving issues with past-due accounts, performing analysis and reporting of the A/R portfolio, and partnering effectively with internal and external stakeholders.
Responsibilities
Collection process improvement
- Standardize and define follow-up procedures for corresponding with customers and escalating past-due balances
- Standardize and define procedures for investigating, escalating, and resolving collection issues
- Collaborate with internal business partners and customers to identify inefficiencies and bottlenecks and provide process improvement recommendations
Lead collections team
- Oversee A/R and collection correspondence and discussions with business partners and customers, ensuring timely and appropriate actions with little oversight
- Oversee collection of past-due amounts, including investigating circumstances of non-payment, troubleshooting, and resolving conflicts
- Oversee resolution of cash application issues (overpayments, short payments, unidentified receipts)
- Handle escalations from collection specialists
- Respond to inquiries related to discrepancies or payment disputes
A/R accounting, analysis, and reporting
- Prepare schedules and documents for A/R and cash transactions, including interest calculations, bankruptcy journals, write-offs, and customer refunds
- Prepare monthly analysis of balances
- Perform account reconciliations
- Provide audit requests as needed throughout the year and for year-end
- Provide reporting and analysis needed by internal and external parties
Customer portfolio aging reports and senior leadership meetings
- Develop KPI’s (aging levels as a % of total AR, DSO, etc.) and ensure KPI’s are tracked and met
Cross-functional liaison
- Partner with internal and external stakeholders (Sales, Customer Service, Legal, Billing, Outside Collections Agency, Auditors, Trusts, etc.) to address collection and cash application issues collaboratively
Requirements
- Strong judgment in managing day-to-day collections and cash application activities with little oversight, including knowing when to escalate matters to the Director and/or legal team
Education and experience
- Bachelor’s degree in Accounting, Finance, or related field
- 7+ years of experience in Accounts Receivables/Collections, with at least 3 years of managerial experience
- Knowledge and understanding of rail billing process extremely helpful
Technical skills
- Strong Microsoft Office skills, including Advanced Excel (working with large data sets, performing VLOOKUPs and pivot tables)
- Proficiency in Word, PowerPoint, and Outlook
- Ability to prepare well-constructed spreadsheets
Additional qualifications
- Demonstrated experience in process improvement
- Proven track record of staff management and superior project management skills
- ERP system experience (posting & researching transactions, executing queries), preferably SAP
Preferred Qualifications
Not specified.
Compensation & Benefits
- Salary range: $92,700.00 USD - $121,000.00 USD
- This range is a reasonable estimate based on geographic location, skill set, experience, education, training, internal equity, and other business needs.
- This role may be eligible to participate in the organization’s short-term incentive plan; details will be provided to the applicant upon hire.
Location
Travel
Posting Duration
- This posting will remain open until the role is filled.