Manager, Payroll Connections

Overview

This role involves leading a team responsible for enabling payroll connections for clients and driving operational efficiency and performance. The Payroll Connections Manager is accountable for meeting key metrics, removing operational blockers, and ensuring a high-quality customer experience while supporting a high volume of payroll connection enablement.

Responsibilities

• Lead and mentor a team of Payroll Connection Specialists to support individual career growth and business objectives.
• Serve as the primary escalation point for the Payroll Integrations team, resolving complex blockers for team members.
• Define team goals, key results (OKRs), and performance metrics to drive productivity and quality.
• Refine operational workflows to improve efficiency, scale capacity, and support organizational growth.
• Investigate integration issues, identify root causes, and partner cross-functionally to implement long-term solutions.
• Guide clients through establishing technical connections across 400+ payroll providers.
• Act as the subject matter expert and primary liaison for Payroll Integrations, educating internal and external partners.
• Partner with stakeholders to streamline and optimize 401(k) contribution processing.
• Foster accountability, ownership, and continuous improvement within the team.

Requirements

• 3+ years in a SaaS environment or the retirement industry (payroll or 401(k) contribution processing experience preferred).
• 1–2+ years of experience in a team lead, supervisory, or direct people management role.
• Proven experience managing high-volume accounts and overseeing complex projects or implementations.
• Experience leading a team is a plus.
• Experience defining goals, success metrics, and key performance indicators (KPIs) to measure and drive team productivity.
• Demonstrated ability to streamline operations, improve efficiency, and execute against aggressive targets.
• Ability to prioritize competing demands, determine urgency, and execute detailed action plans in a fast-paced, high-growth software environment.
• Strong written, verbal, and presentation skills, with a proven track record of effective collaboration across departments and organizational levels.
• Strong interpersonal skills, including guiding teams, resolving conflicts, and making sound decisions under pressure.
• Bachelor’s degree in Business, Operations, or a related discipline preferred.

Compensation & Benefits

• Base salary range: $85,000 – $90,000 (determined based on location within the U.S., relevant skills, and experience).
• Additional compensation components such as bonuses, commissions, and equity may be offered depending on the position.
• Robust suite of physical, financial, and mental wellness benefits.
• 401(k): dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, plus dental and vision insurance.
• Competitive time off and parental leave.
• Addition Wealth: unlimited access to digital tools, financial professionals, and a knowledge center.
• Lyra: enhanced mental health support for employees and dependents.
• Carrot: fertility healthcare and family forming benefits.
• Candidly: student loan resource for planning, borrowing, and repaying student debt.
• Monthly work-from-home stipend; quarterly lifestyle stipend.
• Team-building experiences, including virtual social events and team offsites.

Location

Compensation is determined based on the employee’s location within the U.S. (base salary range applies across geographic regions).