Manager, Rentals Collections

Overview

This role owns Rentals collections performance end to end, including strategies and policies that help reduce past-due balances and improve key receivables metrics.

The position leads a team spanning onshore specialists and offshore partners, sets portfolio strategy and credit policy, and tracks performance through measures such as days sales outstanding, aging, days to pay, recovery rate, and bad debt.

Responsibilities

• Own Rentals collections performance end to end, including:
  • days sales outstanding
  • aging distribution
  • days to pay
  • recovery rate
  • bad debt and write-off levels
  • drive quarterly reduction in past-due balances
• Lead, coach, and develop a team of specialists and senior specialists alongside offshore partner supervisors, including:
  • hiring, performance management, and career development
  • own the headcount model used to forecast and scale staffing to the portfolio
• Set portfolio strategy and segmentation across a payer base ranging from individual landlords to national property management groups, including:
  • deciding which accounts receive specific treatments
  • determining when and by whom accounts are handled
• Own and enforce credit policy for the Rentals portfolio, including:
  • credit reviews and approvals
  • holds, suspensions, and write-off decisions within your authority
• Own the outsourced delivery relationship, including:
  • onboarding, training, service levels, and quality audits across onshore and offshore work
  • division of work between onshore and offshore teams
• Run monthly collections reviews with each Rentals product team
• Partner with sales and customer support on at-risk and high-value accounts, maintaining a commercial line while protecting customer relationships
• Work with Payments Program Management to address upstream delinquency causes, including:
  • billing accuracy
  • payment method friction
  • dispute handling
  • identify automation opportunities across Zuora, HighRadius, and Salesforce
• Own month-end deliverables for the function, including reserve and allowance analysis for the Rentals portfolio with Accounting

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• 8+ years of experience in B2B credit and collections or accounts receivable, including at least three years leading teams or team leads, with a record of moving collections metrics rather than only reporting them
• Deep understanding of the full order-to-cash cycle, including cash application and the accounting treatment of bad debt and sales allowances
• Hands-on experience with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle or SAP, plus advanced Excel or Google Sheets including pivot tables and lookups
• Experience managing outsourced or offshore vendor relationships, including setting service levels and holding quality standards
• Experience setting credit or collections policy and applying it consistently under commercial pressure, with the judgment to know when to hold firm and when to protect a relationship
• Experience using AI tools to automate manual work, with a track record of finding automation opportunities
• Familiarity with the rentals or real estate industry preferred; experience with credit scoring systems a plus
• Or an equivalent combination of education and experience

Compensation & Benefits

• This role is eligible for equity awards based on factors such as experience, performance, and location. Actual amounts will vary.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Remote location pay ranges (U.S.)

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $94,300.00 - $150,700.00 annually
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia: $89,600.00 - $143,200.00 annually
• These base pay ranges are specific to these locations and may not be applicable to other locations.

Location

This role is categorized as Remote. “Remote” employees do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the employer. U.S. employees may live in any of the 50 United States, with limited exceptions.

Los Angeles County applicants: Job duties include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.