Payment & Billing Operations Specialist

Overview

A fast-growing technology organization focused on building infrastructure for the AI economy is seeking a Payment & Billing Operations Specialist. This role is responsible for managing the day-to-day operations of payment flows, ensuring accurate customer billing, timely payouts, and reconciliation integrity. The specialist will act as a bridge between the payments product and engineering teams and the finance department to maintain operational accuracy and resolve payment-related issues.

Responsibilities

Reconciliation & Operational Accuracy

• Own reconciliation processes across payment processors, customer billing, data-center and operator payouts, and finance records.
• Investigate and resolve discrepancies before they impact financial books.
• Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization.
• Develop and maintain controls, checks, and playbooks to ensure multi-party money movement is accurate and audit-ready.
• Identify and flag issues such as settlement delays, fee discrepancies, mismatched payouts, and billing errors early.

Customer & Dispute Resolution

• Manage payment and billing customer issues end to end, including investigation, resolution, and communication.
• Handle disputes and chargebacks lifecycle: gather evidence, submit representments, track outcomes, and address root causes.
• Serve as the escalation point for complex payment questions from Customer Support.

Billing Operations

• Ensure accuracy of invoicing, contract terms, proration, credits, refunds, and renewals for standard and custom GPU rental agreements.
• Run dunning and failed-payment recovery processes to reduce involuntary churn and aging receivables.
• Coordinate operator and data-center payouts and settlement timing accurately and on schedule.

Cross-Functional Collaboration

• Translate requirements and issues between Payments Product/Engineering and Finance teams.
• Identify operational problems and communicate tooling and automation needs to Product and Engineering.
• Partner with Trade Compliance and KYC functions to ensure smooth onboarding, screening, and transaction reviews.
• Define and report key operational metrics such as reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution.

Required Qualifications

• 5+ years of experience in payment operations, billing operations, or finance operations, preferably working between systems, finance, and customers.
• Strong attention to detail in money movement and ability to investigate discrepancies.
• Hands-on experience managing disputes, chargebacks, and direct customer issue resolution.
• Familiarity with payment processors, PSPs, and billing concepts including usage-based and metered billing, dunning, proration, and refunds.
• Proficient with spreadsheets and data analysis; comfortable querying data or willing to learn (SQL is a plus).
• Experience creating controls, playbooks, and automation in operational processes.
• Highly organized, detail-oriented, and discreet with financial and customer data.
• Clear written and verbal communication skills, able to collaborate with engineers, finance teams, and customers.

Preferred Qualifications

• Experience with two-sided marketplaces or multi-party payment flows involving customer billing and partner/operator payouts.
• Familiarity with usage-based or consumption billing models, especially in cloud, compute, infrastructure, or SaaS sectors.
• Exposure to KYC and onboarding processes, sanctions and restricted-party screening, or fraud and risk management.
• Experience as an early operations hire building and scaling a function with limited resources.
• Interest or familiarity with GPU and AI compute infrastructure.

Compensation & Benefits

• Competitive compensation package.
• Comprehensive benefits.
• Opportunity for significant ownership and visibility in payment and billing operations.
• Direct collaboration with Product, Finance, and Engineering leadership.
• Flexible remote work options.

Location

Remote work flexibility available.