Payment Operator

Overview

This role is a Payment Operator position within the iGaming industry, available within Southeast Asia only.

The Payments team focuses on ensuring smooth, accurate, and efficient payment operations. This position supports daily transaction processing, resolves payment-related issues, and helps maintain reliable payment processing services.

Responsibilities

• Process incoming and outgoing payments accurately and efficiently to support daily operations.
• Verify transaction details and maintain accurate payment records across financial systems.
• Handle refunds, payment adjustments, and transaction discrepancies as needed.
• Identify and resolve payment-related issues, coordinating with team members to ensure timely solutions.
• Support Shift Leaders and Managers with daily operational tasks and payment-related activities.
• Share knowledge and provide guidance to junior Payment Operators.
• Stay current on payment procedures, systems, and operational updates.
• Contribute ideas and feedback to improve workflows, efficiency, and overall team performance.

Shift Structure

• Rotating three-shift schedule based on Central European Time (CET/CEST):
  • 06:00–14:00
  • 14:00–22:00
  • 22:00–06:00
• Five days per week, including weekends and public holidays, as part of a 24/7 operation.

For candidates based in Southeast Asia, these shifts typically correspond to local working hours during Central European Time (CET):

• UTC+7: 12:00–20:00 / 20:00–04:00 / 04:00–12:00
• UTC+8: 13:00–21:00 / 21:00–05:00 / 05:00–13:00
• UTC+9: 14:00–22:00 / 22:00–06:00 / 06:00–14:00

Depending on rotation, you will regularly work evening, overnight, and early morning shifts in your local time.

Note: During European daylight saving time (CEST), all local shift times listed above will start and end one hour earlier.

Requirements

• Solid understanding of payment processing fundamentals and financial transactions.
• Strong attention to detail and ability to handle payment information accurately.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks.
• Good written and verbal communication skills to collaborate with colleagues.
• Proactive, solution-oriented mindset with the ability to resolve issues efficiently.
• Collaborative attitude; able to work independently and support teammates as needed.
• Willingness to learn, adapt to new processes, and continuously develop skills.

Preferred Qualifications

• Previous experience in payment processing, financial operations, or a similar role.
• Familiarity with communication tools such as Slack and Discord.
• Experience in customer service or other client-facing roles.

Compensation & Benefits

• Flexible and remote working.
• Unlimited Paid Time Off after 3 months, subject to manager approval, advance notice, and business needs.
• Equipment provided (laptop, headphones, and mouse).
• Career growth with training and advancement opportunities.
• Performance recognition, including raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
• Health and fitness benefits: fitness reimbursements from day one; after one year of employment, access to a health budget.
• Self development budget for online courses and professional learning opportunities.
• Special birthday perk: take your birthday off after one year of employment.

Location

• Southeast Asia only.