Payment Workflow Specialist I - Digitech - Remote

Overview

A leading provider of advanced billing and technology services to the EMS transport industry is seeking a Payment Workflow Specialist. The organization offers a cloud-based billing and business intelligence platform that automates the EMS revenue lifecycle and provides fully outsourced services to maximize collections and ensure compliance.

Responsibilities

• Review trip records to verify accurate payment posting, including payment amounts, contractual adjustments, patient responsibility, and payer details
• Correct posting errors and document changes for record-keeping
• Review payments for trips sent to collections to ensure proper handling and reporting
• Conduct quality assurance checks on payment posting processes, including NSA trips and write-offs
• Investigate missing payments, determine causes, and update payment records accordingly
• Respond to trip-related inquiries from internal and external associates via email
• Investigate items flagged for non-posting due to missing Explanation of Benefits (EOBs) and ensure timely resolution
• Respond promptly to posting-related inquiries from clients, vendors, and internal team members
• Adhere to HIPAA privacy policies, maintaining confidentiality and security of sensitive patient information
• Maintain compliance with attendance policies
• Perform quality assurance on BPO posting functions
• Perform additional duties as assigned

Requirements

• High School Diploma or equivalent required
• 1–2 years of experience in medical billing and basic accounting principles preferred but not required
• Strong experience with payment posting, deposit reconciliation, and refund research
• Proficiency with Practice Management Systems (PMS)
• Ability to efficiently navigate various websites for remittance retrieval
• Skilled in 10-key data entry (minimum 10,000 keystrokes per hour)
• Typing speed of at least 35 WPM
• Proficiency in Microsoft Office, including Excel (basic functions such as adding/removing rows/columns, AutoSum, copying worksheets)
• Strong attention to detail and accuracy in financial transactions
• Ability to read and interpret Explanation of Benefits (EOBs)
• Excellent time management and multitasking skills
• Strong organizational skills with the ability to meet deadlines
• Experience balancing accounts and reconciling payments
• Strong communication skills for effective interaction with clients, vendors, and internal teams
• Ability to maintain confidentiality and handle sensitive financial data with discretion
• Capability to work efficiently in a fast-paced environment
• Ability to independently manage all aspects of the job role, including required goals and business practices, in a remote environment

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including 401(k) plan

Location

Remote work environment

The organization is an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.