Payroll & Billing Specialist

Overview

This role supports multi-country payroll and billing operations for the LATAM region within a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries without establishing local entities. The Payroll & Billing Specialist helps ensure accurate, timely payroll and billing processing while collaborating with internal teams supporting global workforce and financial operations.

Responsibilities

• Manage day-to-day payroll activities for multiple LATAM countries, including regular and off-cycle approvals and issue resolution.
• Support global payroll processes and contribute to streamlining payroll onto a singular platform.
• Collaborate with Payroll, HR, Operations, and Finance teams to collect and review payroll data for assigned countries.
• Compile, review, and reconcile payroll inputs from internal stakeholders and systems, and upload to local service providers.
• Monitor and reconcile vendor payroll processing and compliance to ensure accuracy.
• Report payroll estimates for internal reporting and funding.
• Request funding for payroll, payroll taxes, and third-party payments.
• Generate client invoices accurately and timely based on cost reports.
• Provide data and reports to internal teams and external statutory parties.
• Serve as an escalation point for payroll and billing inquiries from employees, customers, and stakeholders.
• Communicate regularly with management on project status, service provider performance, and opportunities to harmonize processes.

Requirements

• Ability to explain payroll processes and pay slip details to employees.
• Ability to resolve customer billing and payroll inquiries through a ticketing system.
• Competence in handling multi-country payroll and billing transactions efficiently.
• Ability to manage high volumes of time-sensitive materials.
• Maintain confidentiality and data security.
• Excellent English communication skills (written and verbal).
• Strong time management and sense of urgency.
• Effective communication and interpersonal skills with a collaborative approach.
• Advanced proficiency in Excel and PowerPoint.
• Flexibility to work across multiple time zones.
• Spanish language proficiency preferred.
• Preferred: Experience managing social security and government benefit portals (e.g., IMSS, Infonavit).

Compensation & Benefits

• Annual gross base salary range: MXN 308,000 to MXN 385,000 plus variable compensation.
• Compensation is determined by candidate skills, experience, and qualifications.
• Additional compensation eligibility: commissions for sales roles or annual bonuses for non-sales roles based on performance.
• Paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after five years

Location

LATAM region (multi-country payroll responsibilities).