Payroll Operations Specialist

Overview

The Payroll Operations Specialist supports administrative and compliance operations that enable customers to operate across state jurisdictions. This role manages payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and related compliance services. You will partner with Payroll Operations, Customer Support, Implementation, Benefits, external vendors, and state agencies to help deliver an exceptional customer experience.

Responsibilities

• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance.
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues.
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
• Coordinate additional client services, including California Statement of Information filings, agency payment research, and check processing.
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.

Requirements

• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written communication and customer service skills.
• Comfortable researching regulations and navigating government agency websites.
• Ability to work independently while collaborating across cross-functional teams.
• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred.

Preferred Qualifications

• Experience solving operational and compliance challenges end-to-end.
• Demonstrated ownership and follow-through on complex administrative work.
• Experience communicating with customers, government agencies, and external partners.
• Proactive approach to process improvement and using automation to increase efficiency.

Compensation & Benefits

The total rewards package includes base salary, equity (stock options), and benefits.

Target new hire base salary ranges:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $96,200 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000 - $86,600 USD
• Canadian employees (any location): CAD 80,800 - 90,900

New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Location

United States (with specified salary bands for New York City, Los Angeles, Seattle, and the San Francisco Bay Area) and Canada (any location).