Payroll Solutions Operations Manager

Overview

This role leads the Payroll Solutions Operations function within the Business Enterprise Solutions (BES) team under Corporate Technology & Innovation. The manager is responsible for supporting, maintaining, and continuously improving the organization’s payroll technology solutions and ensuring they remain stable, secure, compliant, and aligned with business needs.

The position partners closely with the HR & Payroll Innovation team to transition new capabilities into ongoing operations and to sustain them long term.

Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of business analysts supporting payroll systems support, maintenance, issue resolution, and process improvement.
• Establish team goals, priorities, and performance expectations aligned with business and technology objectives.
• Provide coaching, professional development, and technical leadership to team members.
• Oversee team workload management, resource planning, project assignments, and production support activities.

Payroll Systems Ownership

• Own overall system health, performance, and business alignment of payroll and payroll-related systems and technologies.
• Ensure payroll systems operate efficiently, accurately, securely, and in compliance with corporate policies and regulatory requirements.
• Partner with the HR & Payroll Innovation team to create a Payroll Systems roadmap that evolves capabilities alongside business needs.
• Oversee payroll-related system integrations, reporting solutions, workflows, and data management processes.
• Establish governance processes for payroll system changes, enhancements, priorities, and issue management.

Business Partnership & Stakeholder Engagement

• Serve as the primary liaison between Corporate Technology and Innovation, Corporate Payroll, and Divisional Payroll.
• Build relationships with payroll leaders and field operations teams to understand operational challenges and business priorities.
• Partner with Corporate and Division Payroll teams to identify process inconsistencies, system gaps, and improvement opportunities across the organization.
• Translate business requirements into technology solutions that improve payroll operations and employee experience.
• Facilitate stakeholder workshops, requirements gathering sessions, and solution design discussions.

Continuous Improvement & Business Transformation

• Analyze existing payroll processes to reduce manual effort, eliminate bottlenecks, and improve service delivery.
• Lead continuous improvement initiatives focused on payroll accuracy, efficiency, scalability, automation, and compliance.
• Partner with the HR & Payroll Innovation team to develop future-state payroll processes and supporting technology capabilities.
• Support strategic projects involving payroll modernization, workforce management, HR technology, and business process transformation.
• Drive standardization of payroll processes where appropriate while accounting for divisional and regional operational differences.
• Develop metrics and KPIs to measure system performance, operational effectiveness, adoption, and business value realization.

Construction Payroll Expertise

• Act as a subject matter expert for construction payroll processes and industry-specific payroll requirements, including:
  • Union payroll processing
  • Prevailing wage compliance
  • Certified payroll reporting
  • Multi-state payroll requirements
  • Project labor agreements (PLAs)
  • Davis-Bacon compliance
  • Craft labor and field workforce payroll processes
  • Job costing and labor allocations
  • Complex overtime calculations
  • Time collection and workforce management solutions

Reporting, Compliance & Data Governance

• Ensure payroll reporting capabilities meet operational, compliance, audit, and management reporting requirements.
• Partner with Payroll and Finance to improve reporting accuracy, data integrity, and access to actionable information.
• Support compliance audits and internal control requirements through appropriate system controls and documentation.
• Establish standards for payroll-related data governance, reporting, reconciliation, and security.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Finance, Human Resources, Construction Management, or related field, or equivalent experience. Relevant construction industry experience may be considered in lieu of a degree.
• Minimum 8+ years of experience supporting payroll systems, HRIS, ERP, workforce management, or related business applications.
• Minimum 3+ years of leadership experience managing analysts, project teams, or functional technology resources.
• Demonstrated experience supporting payroll operations within the construction industry.
• Experience with Workday Payroll, UKG, ADP, Oracle, SAP, Vista, or other enterprise payroll platforms.
• Experience supporting construction-specific payroll and workforce management solutions.
• CPP, Workday, or related certifications preferred.
• Proven ability to lead teams and develop high-performing business analysts.
• Strong stakeholder management and executive communication skills.
• Ability to build trust and credibility with business leaders and operational teams.
• Strong facilitation, negotiation, and conflict-resolution skills.
• Ability to effectively manage competing priorities and organizational expectations.
• Strong understanding of payroll systems, payroll operations, and payroll business processes, including knowledge of payroll integrations, reporting, security, workflow automation, and data management.
• Experience supporting enterprise payroll or workforce management platforms, including business process analysis, solution design, and technology delivery.
• Strong analytical and problem-solving capabilities.
• Deep understanding of construction industry payroll operations and workforce management practices, including experience supporting large craft labor populations and field operations.
• Knowledge of union environments and labor compliance requirements.
• Ability to relate technology decisions directly to operational payroll challenges faced by construction businesses.
• Understanding of the relationship between payroll processing, labor cost management, project execution, and job profitability.

Preferred Qualifications

• CPP, Workday, or related certifications

Compensation & Benefits

Pay

For Colorado/New York City/California/Washington/Maryland/Virginia/DC, this role ranges from $130,000.00 - $175,000.00 plus annual incentive, benefits, and retirement program as outlined below. Final pay is determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

Location

Colorado/New York City/California/Washington/Maryland/Virginia/DC

Additional Information

• All employment offers are contingent upon successful drug tests, background checks, and professional reference checks.
• Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR).
• The organization is not able to offer sponsorship of employment at this time.
• Employment is equal opportunity, and discrimination/harassment is prohibited.

Reporting Line

This position reports to the Director of Business Technology Operations.