Payroll Specialist

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Posted Aug 20, 2026

Remote · US Full Time

$43K – $68K/yr

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Overview

This Payroll Specialist role supports customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations. The work is payroll-focused and execution-oriented, with the goal of maintaining accurate financial records, completing reconciliation, and handling exceptions. Completed work should clearly show the source used, what changed, what remains open, and who owns the next action.

The role relies on spreadsheet analysis and financial reporting to determine whether items can be closed, require follow-up, or must be moved to an authorized owner.

Responsibilities

Reconcile payroll-focused discrepancies before reporting or processing; ensure traceability within customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations.
Track unresolved financial exceptions and document status so they remain traceable within customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations.
Maintain audit-ready documentation that is traceable within customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations.
Protect confidential account information and ensure related work remains traceable within customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations.
Review financial inputs against supporting records and coordinate next steps with authorized owners; ensure traceability within customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations.

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Success Standard

Success looks like accurate financial records, reconciliation, and exception handling that stays usable under the demands of customer-support outsourcing across phone, email, chat, social channels, help desk, quality, and service operations. Repeated errors should become visible, exceptions should have owners, and another authorized teammate should be able to verify the state of the work without reconstructing its history.