Payroll Specialist (Remote)

Overview

A payroll specialist position is available to manage payroll processing for multiple client companies across various states with differing pay schedules. The role focuses on maintaining accuracy and high-quality standards in payroll transactions while ensuring excellent customer service.

Responsibilities

• Process and review initialized payrolls, identify and correct errors to ensure accuracy.
• Provide pre-posting payroll reports to clients for review and approval.
• Collaborate with IT to supply specifications for customized client reports and perform quality assurance testing.
• Prioritize critical payroll maintenance needs and monitor client trends such as late submissions and recurring issues.
• Support ongoing enhancement initiatives for key systems including Prism, Cloud Storage, and Salesforce.
• Respond promptly and professionally to client payroll inquiries.
• Manage pay codes, job positions, pay locations, PTO adjustments, general ledger setups, and other client maintenance tasks.
• Deliver high-level customer service when assisting clients with payroll or system inquiries.
• Use Salesforce and Outlook to track and manage open client issues, interdepartmental requests, complaints, supplemental payroll runs, employee address updates, and other follow-up items.
• Resolve user security-related inquiries within the HRIS web portal.
• Process Add Location submissions, establish new client locations, and assign appropriate manager access.
• Create payroll import templates to support client payroll upload processes.
• Conduct payroll training sessions for clients upon request.
• Educate clients on best practices and system functionality to promote efficient system usage.
• Ensure all client processing notes are accurate and current in PRISM.
• Serve as the primary contact for client-specific or exception-based payroll maintenance.
• Partner with Client Technology to resolve employee user login and system access issues.
• Maintain regular and punctual attendance consistent with ADA, FMLA, federal, state, and local requirements, as well as company policies.
• Perform additional tasks or projects as assigned by the Payroll Manager.

Qualifications

Education & Experience

• Associate degree in Business Administration, Accounting, Human Resources, or related field preferred.
• 3 to 5 years of related experience in payroll, HRIS, or within a Professional Employer Organization (PEO) environment.
• Demonstrated ability to quickly learn new systems, processes, and technologies.
• Strong communication and follow-up skills with the ability to build effective working relationships.
• Proven ability to multitask, prioritize, and consistently deliver superior customer service.
• Experience using Prism PEO Software preferred.
• Strong proficiency in Microsoft Excel, including formulas, filters, and pivot tables.
• Fundamental Payroll Certification (FPC) or Certified Payroll Specialist (CPS) preferred.

Skills & Competencies

• Attention to detail to ensure accuracy in payroll processing, reporting, and system updates.
• Customer service excellence with timely, professional, and solutions-oriented support.
• Effective time management in a deadline-driven payroll environment.
• Technical aptitude to quickly learn, navigate, and troubleshoot payroll and HRIS systems.
• Proactive problem-solving with minimal supervision.
• Clear and professional verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams including Payroll, HR, IT, and Client Technology.

Work Environment

This primarily office-based role involves computer work in either a corporate office or remote home office setting. Responsibilities include telephone communication, participation in virtual or in-person meetings, attendance at company events, and completion of training sessions. The environment is accessible and inclusive, with reasonable accommodations provided as needed.

Compensation & Benefits

Competitive Compensation

• Salary package aligned with experience and market standards.

Benefits Package

• Medical insurance with over 80% employer coverage for employees and approximately 56–66% coverage for dependents (varies by plan).
• Dental and vision coverage.
• Long-term disability insurance fully employer-paid.
• Supplemental insurance options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) eligibility, including a $1,000 employer HSA contribution for eligible plans.
• Pet insurance.
• Legal discount plan.

Retirement Benefits

• 401(k) plan with company contribution.

Wellness & Work-Life Support

• Year-round wellness events and challenges.
• Employee Assistance Program (EAP) for confidential support.
• Employee discount program.
• Supportive culture encouraging balance and personal wellness.

Paid Time Off

• Generous paid time off.
• Paid holidays.
• Floating holiday.
• Volunteer time off to support community involvement.

Location

This role can be performed in a corporate office or remotely from a home office, depending on organizational needs and arrangements.