Payroll Support Specialist (Remote)

Overview

Remote payroll support role based in the United States.

Employment Type: Full-Time
Workplace: Remote
Experience: 3+ years in payroll processing or payroll support
Compensation: $50,000–$65,000 annually

The Payroll Support Specialist provides hands-on payroll processing and client support for a dedicated portfolio of customers. Responsibilities include accurate payroll processing, troubleshooting payroll issues, supporting payroll processing procedures, managing client payroll submissions, and serving as a primary resource for employer and employee payroll questions.

Responsibilities

• Manage a dedicated client portfolio and support accurate, timely payroll processing across multiple payroll cycles.
• Engage with clients by phone and web to identify, troubleshoot, and resolve payroll-related challenges.
• Provide technical support and guidance related to payroll processing procedures.
• Manage the integration of client payroll submissions into the payroll software platform.
• Serve as the first point of contact for employer and employee questions related to payroll.

Requirements

• 3+ years of experience in payroll processing or payroll support.
• Hands-on experience using SaaS payroll software such as ADP, Paycor, Paylocity, or a similar platform.
• Ability to troubleshoot payroll challenges and provide technical support related to payroll processing procedures.
• Ability to manage multiple client payroll cycles at the same time while maintaining accuracy and responsiveness.
• Strong customer service skills with a genuine interest in helping employers and employees resolve payroll questions.

Preferred Qualifications

• Experience in the construction industry.
• Exposure to certified payroll or prevailing wage work.
• PEO or ASO experience.

Compensation & Benefits

• Health, dental, vision, life, and disability insurance.
• $575 per month toward medical coverage or $100 per month toward other ancillary coverage.
• HSA and FSA options.
• 401(k) with a 6% employer match (eligibility after 60 days).
• Paid time off: 15 days annually during years 1–4, increasing to 20 days beginning in year 5.