Payroll Tax Analyst – Advanced Tax Services

Overview

This role supports the Premium Tax Services team, working closely with customers to maximize the value of the organization’s products and services. The position focuses on relationship management, commercial growth, customer retention, and advocacy, with delivery of broader payroll tax KPIs to clients with medium to high levels of complexity.

Responsibilities

• Drive customer satisfaction by meeting with clients to create tax initiatives based on their business needs and aligning them with industry best practices in the payroll tax space.
  • May include training on Quarter-End/Year-End activities, tax notice prioritization, and/or assistance with agency registrations.
• Conduct health assessments using trend analyses of a client’s tax profile, focusing on controllable problem areas or costs.
• Develop remediation plans and drive practical solutions using independent analysis and judgment.
• Conduct regular training sessions that explain the roles and responsibilities of the client and the organization regarding tax filing and value-added services.
• Help drive revenue by pursuing qualified leads and delivering quantifiable value.
• Identify gaps in the payroll tax service delivery model and provide input on new processes and plans to improve operations and customer satisfaction.
• Improve the overall client experience by serving as a point of contact for customer escalations.
  • De-escalate customer issues and concerns effectively, applying appropriate knowledge and judgment.
• Maintain an understanding of products, value-added services, support models, and internal stakeholders responsible for end-to-end service delivery.
• Champion the organization’s brand, products, people, and processes to demonstrate value.

Requirements

• Bachelor’s degree plus three to five years of related experience; Master’s degree plus three or more years of related experience; or an equivalent combination of education and related experience.
• Strong relationship management and project management skills, with analytical ability and the capability to engage and motivate multiple stakeholders across the organization.
• Excellent communication and leadership skills, including the ability to present to customers and influence results across multiple internal partners.
• Strong negotiation and consultative skills.
• In-depth understanding of payroll tax filing processes.

Preferred Qualifications

• Experience managing complex customer relationships within payroll tax services.
• Experience identifying opportunities that improve customer retention, advocacy, and commercial growth.
• Experience conducting payroll tax health assessments and developing remediation strategies.
• Demonstrated ability to manage customer escalations and influence outcomes across multiple stakeholders.
• Additional experience may allow for flexibility in hiring at a Sr. Analyst level.

Compensation & Benefits

• Salary ranges are provided as a guide. Final compensation may vary based on factors including bonuses and/or incentives, candidate experience, skills, budget, and location.

Benefits available to employees and eligible family members may include:

• Medical, dental, vision, and life insurance
• 401k plan (plus match)
• Global Employee Stock Purchase Plan
• Unlimited Time Away From Work (in lieu of accrued vacation time)
• 10 paid US holidays
• Up to 80 hours of paid sick time
• 17 weeks of paid parental leave (subject to the terms of the applicable policy or program)

Location

Headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Equal Opportunity

The employer is an equal opportunity employer and considers all individuals.

Fraudulent Recruiting Notice

Be aware of fraudulent recruiting. Legitimate recruiting contacts use an @dayforce.com email address. The employer does not request money, checks, equipment orders, or sensitive personal data during the recruitment process. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.