Payroll Tax Processor – Remote

Overview

This role is for a Payroll Tax Processor (Remote) supporting day-to-day processing in a high-volume environment. The position focuses on resolving payroll tax notices, completing payroll corrections, and preparing amended returns, while partnering with senior colleagues to build foundational tax knowledge.

State residency requirement: Employment is restricted to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Responsibilities

• Execute assigned payroll tax tasks, including processing accurate payroll runs, reviewing output reports, assisting with tax filings and payments, and supporting compliance across active jurisdictions.
• Research and resolve State and Federal payroll tax notices (e.g., balance-due notices, deposit discrepancies, SUI rate updates, and account mismatch notices), escalating complex cases to senior team members when needed.
• Draft clear written responses to agency notices with required supporting documentation and submit within deadline requirements.
• Prepare standard amended payroll tax returns (Form 941-X and state equivalents) with guidance on complex adjustments.
• Support payroll correction workflows by gathering details on payroll errors, assisting with calculating quarterly tax impacts, and maintaining accurate audit documentation through resolution.
• Manage a personal work queue by prioritizing tasks based on SLA deadlines, tracking progress to prevent SLA breaches, and logging thorough documentation for each case; identify recurring issues or data patterns and share findings with senior staff.
• Assist with maintaining team documentation by flagging outdated SOPs or Knowledge Base articles and recommending updates.
• Participate in cross-functional collaboration with internal teams.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Preferred Qualifications

• 2+ years of back-office payroll experience specifically at a payroll services company.
• 2+ years of high-volume multi-state US payroll tax processing.
• 2+ years dedicated to tax notice resolution, amended return preparation, and payroll error corrections (not general payroll administration).
• Track record of resolving complex IRS and state agency notices (penalties, balance-due, delinquencies).
• Direct experience preparing/approving amended Federal (941-X, W-2c) and State returns, including complex local jurisdictions (e.g., PA, OH).
• Comfortable leveraging AI tools daily to execute work streams and workflows.
• Experience handling peer/customer escalations autonomously, diagnosing root causes, and applying independent judgment.
• Proven experience as a process improvement leader and high-performer on productivity/quality metrics.
• Advanced skills extracting complex technical information and distilling it into simple, clear actions.
• Active Fundamental Payroll Certification (FPC).
• “Validation-first” mindset with curiosity to test and adopt new methodologies.
• Cross-functional collaboration skills.
• Experience editing/suggesting updates to SOP and Knowledge Base (KB) content.
• Ability to flex into different jurisdictions or sub-teams smoothly.

Key Competencies

• Process excellence and customer-service focus while following established procedures.
• Collaboration with team members, supervisors, and support departments to resolve issues and meet performance goals.
• Strong communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Emotional intelligence to prioritize tasks and work well under pressure.
• Open-mindedness to feedback, evolving policies, and a structured schedule that includes a variety of shifts.
• Critical thinking and solution-oriented problem solving to support positive customer outcomes.

Work From Home Requirements

• Dedicated workspace located near your router to support a hardwired Ethernet connection:
  • Minimum 15 Mbps download / 10 Mbps upload
  • ISP latency under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
• Proof of internet speed required.

Compensation & Benefits

Benefits may include comprehensive health coverage (medical, vision, and dental), mental health and well-being resources, health and personal time off (HPT), leave programs as eligible, and financial future benefits such as competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Location

Remote position; employees must be residents of the listed states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.