Payroll Tax Specialist

Overview

This role supports the HCM Tax Team with back-end processing of payrolls on the iSolved platform. Within a daily processing environment, the team handles tax payments, tax form filings, and related payroll tax activities. Responsibilities include developing and maintaining knowledge of federal, state, and local payroll tax requirements and providing high-quality support to clients and internal partners.

Responsibilities

• Prepare Tax ID applications for federal, state, and local tax agencies.
• Create and review Power of Attorney (POA) documents.
• Contact clients to assist with agency access and approvals.
• Communicate with federal, state, and local agencies to obtain guidance and resolve account-related issues.
• Research and respond to client payroll tax questions.
• Maintain accurate customer files, communication logs, and supporting documentation.
• Conduct all customer interactions with a high degree of professionalism and in alignment with organizational values.
• Partner with team members to support payroll tax compliance and processing activities.
• Assist with special projects and other duties as assigned.

Required Qualifications

• Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or equivalent combination of education and experience.
• Basic knowledge of payroll, accounting, tax, or compliance principles.
• General understanding of business entity structures and tax classifications, including corporations, partnerships, limited liability companies (LLCs), and sole proprietorships.
• Ability to understand how business structure impacts payroll tax registration and compliance requirements.
• Experience in a customer service, client support, administrative, payroll, accounting, or related role.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience supporting payroll operations or payroll tax administration.
• Familiarity with federal, state, and local payroll tax requirements.
• Experience with payroll, HCM, or accounting software solutions.
• Experience working with tax registrations, agency correspondence, or account maintenance.
• Call center or client service experience.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Skills & Abilities

• Strong customer service orientation and ability to build positive client relationships.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to research information, analyze issues, and identify appropriate solutions.
• Ability to learn and apply payroll tax regulations and compliance requirements.
• Ability to interpret and follow documented processes and regulatory requirements.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and business technology tools.

Compensation & Benefits

• Estimated base pay range: $66,000 - $89,000
• Offers typically not made at the maximum; actual salary depends on business related factors including location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
• Annual discretionary bonus may be available, subject to participation rules and based on individual and firm performance.
• Benefits highlights include:
  • 8 health plan options (HMO & PPO)
  • Dental and vision coverage
  • Opportunity to enroll in HSA with potential firm contribution
  • Employee Assistance Program
  • Firm-sponsored basic life and short and long-term disability coverage
  • 401(k) savings plan & profit share with firm matching contribution
  • Well-being incentive
  • Education & certification assistance
  • Flexible time off
  • Family care leave, parental leave, family formation benefits
  • Cell phone reimbursement
  • Travel rewards
  • Voluntary benefits: critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D
• Eligibility depends on annual hours expectation, position status/level, and location.

Additional Details

• Equal opportunity/affirmative action employer. All candidates receive consideration without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
• Reasonable accommodations are available for people with disabilities.
• Req#: 2026-8317