Payroll Tax Specialist

Overview

The organization is seeking a Payroll Tax Specialist to deliver service and support to tax services clients. This role manages payroll taxes for an assigned client portfolio, ensuring accurate and timely payroll tax filings, compliance, and payments. The specialist will provide proactive guidance, troubleshooting, and training to support client satisfaction and strong client relationships.

Responsibilities

• Client support & satisfaction: Provide excellent customer service to tax services clients via email, phone, and live chat. Serve as a trusted advisor to support client satisfaction and retention.
• Tax filing & compliance: Ensure accurate and timely submission of tax filings and payments for assigned clients, meeting deadlines and regulatory requirements.
• Client success: Coordinate with clients to align work schedules with client payroll schedules, deadlines, and business hours to maximize service efficiency.
• Collaboration & other duties: Work with internal teams and escalate issues as needed. Complete additional tasks requested by your supervisor to support the overall success of the tax services team.

Requirements

• Strong understanding of payroll tax regulations and compliance.
• Experience in customer service and client relations.
• Excellent communication skills (written and verbal).
• Ability to prioritize tasks and manage time efficiently.

Preferred Qualifications

• Proficiency in Greenshades or similar payroll tax platforms.

Compensation & Benefits

No compensation information provided.

Location

Remote