QBL Payroll Tax Operations and Services Senior Specialist - Remote

Overview

This role is part of Payroll Tax Operations (PTO) and focuses on end-to-end resolution of payroll tax issues across Notices, Corrections, and Amendments. As a senior payroll tax expert and Subject Matter Expert (SME), you will serve as a technical lead and primary resource for complex cases in the team’s queue.

This position is primarily focused on fixing payroll tax problems—not running payroll.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices, including multi-quarter, multi-state, and penalty assessment scenarios; own the full case lifecycle from intake and root-cause analysis through agency response, submission, and confirmed closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return, recomputed liability schedules, W-2c preparation, and SSA reconciliation.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions; trace discrepancies back to the originating payroll run, determine tax impact across affected quarters, and drive correction through confirmed resolution.
• Maintain high productivity while delivering customer Correction, Amendment, and Notice resolution requests with high accuracy.
• Monitor daily work-in-progress (WIP); identify aging cases, stuck holds, and Known Issues (KIs); resolve blockers proactively and escalate systemic issues to M1 with root-cause analysis and a recommended resolution path.
• Provide real-time support to Senior Payroll Tax Processors by answering questions via Slack, Zoom, and side-by-side sessions; teach the resolution process so the team builds capability.
• Conduct structured coaching sessions at least once per quarter with each assigned team member using the SBIC feedback model, increasing frequency for agents who are underperforming or working through a learning gap.
• Participate in team huddles, group QA sessions, and process meetings.
• Author, review, and approve SOPs and Knowledge Base (KB) articles for core processes; identify recurring error patterns in QA data and recommend corrective actions to M1.
• Identify trends and emerging compliance issues; communicate findings to M1 and relevant stakeholders with a recommended response and drive implementation.
• Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve interconnected customer issues end-to-end.

Qualifications

• 4+ years of payroll tax experience with demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement requests and formal agency response letters with complete supporting documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise, including reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Prior experience functioning as a lead, senior specialist, or SME, with examples of coaching or training junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
• Strong written communication skills; SOPs and KB articles must be accurate and actionable for a Tax processor audience without requiring revision.
• Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Certified Payroll Professional (CPP) preferred; expected within 18 months of Staff Payroll Tax Processor placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Preferred Qualifications

• Certified Payroll Professional (CPP)
• Enrolled Agent (EA)
• Experience in a payroll service bureau, PEO, or multi-client payroll tax operations environment

Compensation & Benefits

• Hourly, non-exempt position eligible for overtime pay.
• Expected base pay range (varies by work location):
  • California (Bay Area): $40.50 - $54.50
  • Southern California: $40.50 - $54.50
  • Colorado: $32.00 - $43.50
  • District of Columbia: $32.00 - $43.50
  • Hawaii: $33.50 - $45.50
  • Illinois: $32.00 - $43.50
  • Maine: $29.00 - $39.50
  • Maryland: $32.00 - $43.50
  • Massachusetts: $33.50 - $45.50
  • Minnesota: $29.00 - $39.50
  • New Jersey: $33.50 - $45.50
  • New York: $40.50 - $54.50
  • Ohio: $29.00 - $39.50
  • Vermont: $32.00 - $43.50
  • Virginia: $32.00 - $43.50
  • Washington: $33.50 - $45.50
• This position is eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans.
• Pay is based on job-related knowledge, skills, experience, and work location.

Location

• This role supports virtual expert services and offers flexible hours and schedules.
• Minimum 20 hours per week, with the option to flex up to 40 hours per week based on business need.
• Compensation ranges are listed for the locations above.