Registration Auditor II

Overview

Registration Auditor II (Remote)

This role involves reviewing vehicle registration and transfer documentation in accordance with DMV policies and internal procedures. The auditor ensures submitted paperwork is accurate, complete, and matches the corresponding transaction documentation.

Responsibilities

• Review all documents electronically filed by the second line business partner.
• Audit paperwork against DMV policies and internal procedures.
• Under the direction of the Audit Manager, certify that all required paperwork is in hand and information submitted is accurate, complete, and consistent with the corresponding paperwork per DMV policy.
• Identify and flag errors and prohibited transactions.
• Determine whether a transaction is worthy of error notice.
• Flag errors that can be fixed and contact clients for additional information and/or documents.
• Arrange paperwork in proper document order and bundles in proper bundle order according to Standard Operating Procedures.
• Provide clear and concise error notices to clients.
• Access customer data to reprint required paperwork.
• Manage each bundle after the audit is complete by marking errors as critical or fixable and printing error reports.
• Complete daily review of an average of at least 600+ deals per day.

Requirements

• High school diploma or equivalent.
• At least one year of experience as a DMV clerk at a dealership or credit union, or experience as a previous DMV employee or registration service.
• At least 1 year of experience as an Auditor or similar position.
• Knowledge of the registration and transfer process, policies, and procedures as set forth by DMV and internal policies.
• Ability to learn new technologies quickly.
• Strong organization and ability to manage multiple priorities while adapting to changing business needs.
• Creative approach to problem-solving and the ability to suggest improvements to achieve desired results.
• Maintain awareness of business-related trends in the industry.
• Proven ability to communicate effectively, verbally and in writing.
• Team-oriented, self-motivated, and career oriented.
• Must maintain no more than a 3% error rate; the error ratio includes the auditor and their first line of service provider.

Preferred Qualifications

• Automotive Industry knowledge.

Compensation & Benefits

Hourly Pay

• $19.00 - $23.00 per hour

Final compensation will be determined based on relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.

Benefits

• Healthcare coverage for you and your family (Medical, Dental & Vision)
• Tax advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Location

Remote. Due to shift and coverage, ideal candidates will reside in the eastern time zone.