Senior Accounts Receivable Specialist

Overview

This role involves providing Accounts Receivable and Collections services with minimal supervision in a distributed workforce environment. The position supports mid to large-market customers and strategic relationships, handling complex account reconciliation, collections, analysis, and problem resolution.

Responsibilities

• Serve as the primary point of contact for billing and collection inquiries from internal and external business partners.
• Research and resolve complex billing and collection issues.
• Perform moderate to complex Accounts Receivable activities including billing, cash application, reconciliation, customer research, and exception handling.
• Create, review, and recommend documentation for customer billing.
• Provide clear information to business partners and customers regarding billing and collection processes.
• Use data-driven approaches to resolve billing disputes and payment issues.
• Resolve outstanding aging balances using knowledge of business systems.
• Execute collection activities to maximize cash flow while ensuring compliance with policies and controls.
• Recommend billing adjustments, write-offs, and customer refunds with proper documentation for approval.
• Prepare timely and accurate billing and reconciliation reports.
• Identify at-risk customers and coordinate with Sales, Management, and other partners to resolve issues.
• Analyze customer requirements and collaborate with account teams to recommend billing structures supporting complex needs.
• Identify and escalate trends indicating system or process issues and assist leadership in developing solutions.
• Maintain data integrity and comply with security policies, internal controls, and procedures.
• Assist in onboarding and mentoring new team members and provide flexible support as needed.

Requirements

• Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent.
• Bachelor’s degree in Accounting, Finance, or related field preferred.
• One year of experience in an ERP-based Accounts Receivable environment preferred.
• Active Accounts Receivable Specialist Certification preferred.
• Solid understanding of basic accounting principles; familiarity with SAP preferred.
• Strong problem-solving, documentation, research, data analysis, and multitasking skills.
• Critical thinking and solution-oriented approach.
• Ability to work with numerical data, analyze information, manage tasks and projects, make informed decisions, and meet deadlines.
• Excellent communication and interpersonal skills for effective interaction with business partners.
• Proficiency in MS Office and ability to produce clear, comprehensive reports for finance and operations.
• Availability to work within the full range of division hours.
• Clean credit history as reported by credit report.

Compensation & Benefits

• Salary range: $17.85 - $28.88 per hour, varying by market and experience.
• Eligible for bonuses and commissions as part of the compensation package.

Additional Information

• The employer is an equal opportunity organization and considers qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.
• Maintains a drug-free workplace and conducts pre-employment substance abuse testing.
• Applicants residing in unincorporated Los Angeles County with arrest or conviction records will be considered in accordance with applicable fair chance laws.
• Employees will have access to sensitive personal information and must adhere to Information Security and Privacy Policies.

Location

• This position supports a distributed workforce environment; specific location details are not provided.