Senior Lease Analyst

Overview

This role is a Remote working arrangement out of Various locations listed.

The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The focus within this role will be midsized to large accounts of high complexity and/or under a global account management structure.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information. Ensure this information has been correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs such as reporting cadence and communication methods, including business reviews.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Proactively identify account-related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure the global team is delivering services per the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Maintain working understanding of AI technology and openness to adapting to the evolution of technology.
• Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing, including ensuring that all pass-through expenses are billed in accordance with contract and internal process.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve any disputes.
• Assist with monitoring, reviewing, and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to landlords, including reviewing leases to ensure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems, including data integrity of information contained in the database application used for tracking all tenant and lease-related data.

Requirements (What You Bring)

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.

Compensation & Benefits

Approximate Compensation Range for Role: $72,370 to $86,000

Area/Location Specific: Various locations listed above

Compensation ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Employer-subsidized medical benefits including RX, dental, and vision
• Employer-paid basic life/AD&D insurance
• Short-term/long-term disability
• 401k plan with employer match
• 10 days of sick leave and a minimum of 15-days vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

Remote working arrangement out of Various locations listed.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications will be accepted on an ongoing basis.

Equal Opportunity / Reasonable Accommodation

• Equal opportunity employer. No employee or applicant for employment will be discriminated against based on any protected category.
• If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please request assistance through the employer’s accommodations process.

Massachusetts Lie Detector Law

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Use in Hiring

• The organization does not use AI-enabled tools to sort or decline applications. All decisions are made by the talent acquisition team.