Senior Lease Analyst (Rent)

Overview

This role is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing, and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The position primarily supports medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Remote work is available from various locations listed.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectations
• Maintain thorough understanding of client agreements for assigned accounts, including scope boundaries, fee structure, billing frequency, and payee information; ensure this information is correctly entered and maintained as a client contract in WorkTrac
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports
• Develop and maintain strong client governance programs (reporting cadence, communication methods, business reviews, etc.)
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships
• Manage client escalations and ensure timely resolution of issues
• Proactively identify account-related risks and formulate appropriate mitigation strategies; project manage through solution
• Oversee and ensure the global team delivers services per client-specific process and contract
• Participate in presentations to new or existing clients for new business pitches
• Manage assignments and delegate database management tasks to global team members
• Establish weekly calls and ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions
• Prepare and lead with impactful communication and professional presence
• Foster effective communication and demonstrate professional presence by actively engaging with all team members to promote collaboration
• Maintain working knowledge of AI technology and remain open to adapting to technology evolution
• Oversee the abstraction or input of rental obligations related to leases and other important lease information as stipulated by client abstraction standards for assigned accounts
• Provide final QC for the abstraction process as may be required for assigned accounts
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools
• Confirm and approve monthly client billing, including ensuring pass-through expenses are billed in accordance with contract and internal process
• Manage vendor management, including reviewing and validating invoices against lease terms; identify discrepancies and partner with vendors to resolve variances
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required
• Produce variance reports comparing budgeted versus actual rent obligations
• Oversee 3rd party utility management payments
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms
• Ensure compliance with lease accounting standards and company policies
• Track A/R for assigned clients and escalate to appropriate parties
• Reconcile accounts with outstanding balances; work with landlords and clients to resolve any disputes (e.g., landlord ledger reconciliations)
• Assist with internal and external audits
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords; review leases to ensure accuracy of all charges
• Review and validate Consumer Price Index adjustments as provided in legal documents
• Maintain file systems and ensure data integrity in the database application used to track tenant and lease data
• Maintain a record of exceptions and resolve within the database
• Assist transition manager with new account onboarding and transition process for assigned accounts
• Maintain account process, procedures, and playbooks working closely with the Director to update as needed, ensuring consistency and compliance with overarching departmental requirements

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management (worked in either or both the landlord or tenant sector)
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.)
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred
• Must be effective and successful working independently, preferably remotely, with strong time management skills

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles

Compensation & Benefits

• Approximate compensation range: $75,000 to $85,000
• Employer-subsidized medical benefits (RX, dental, vision)
• Employer-paid basic life/AD&D insurance
• Short-term and long-term disability
• 401k plan with employer match
• 10 days of sick leave
• Minimum of 15-days vacation annually
• Certain senior-level roles eligible for unlimited time off
• 10 paid holidays plus two personal flex days throughout the calendar year
• Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) after successful completion of 90 days of employment
• Additional benefits may be available under applicable state law

Location

Remote working arrangement out of various locations listed above.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Additional Information

• Direct applicants only; no agencies.
• Equal opportunity employer; reasonable accommodation is available for qualified applicants who require assistance completing the application or participating in the hiring process.