Senior Lease Analyst (Rent)

Overview

This remote Senior Lease Analyst - RENT role is responsible for Lease Administration functions and implementations, managing client and vendor relationships, and centralizing the creation, establishment, and production of schedules, reports, communication plans, and process flow for the Lease Administration team.

The position primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information.
  • Ensure information is correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (reporting cadence, communication methods, business reviews, etc.).
• Track, maintain, and communicate expirations, option exercise dates, and other critical information.
• Drive service delivery and client relationships toward a net promoter score representative of strong performance.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and formulate mitigation strategies; project manage through solution.
• Oversee and ensure the global team delivers services according to the client-specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication, engage with team members, and support a collaborative environment.
• Maintain a general understanding of AI technology and openness to adapting to evolving technology.
• Oversee the abstraction or input of rental obligations and other important lease information according to client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and related tools.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed in accordance with contract and internal process.
• Responsible for vendor management, including invoice review and validation against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses; set up recovery pools; calculate actual recovery expenses for each tenant; review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee third-party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within lease management platforms.
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve rent, CAM, operating expense, tax, and insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index (CPI) adjustments as provided in legal documents.
• Maintain file systems and support data integrity within the database application used for tracking tenant and lease data.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks in coordination with the Director, ensuring consistency and compliance with overarching departmental requirements.

Requirements

• 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, working in either (or both) the Landlord or Tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and a global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective with independent work, preferably remotely, and have strong time management skills.

Preferred Qualifications

• Associate or bachelor’s degree in business, accounting, real estate, or similar field.
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.

Compensation & Benefits

• Approximate Compensation Range: $75,000 to $85,000
• Benefits include:
  • Employer-subsidized medical benefits (RX, dental, vision)
  • Employer-paid basic life/AD&D insurance
  • Short-term and long-term disability
  • 401(k) plan with employer match
  • 10 days of sick leave and a minimum of 15 days of vacation annually
  • Certain senior-level roles may be eligible for unlimited time off
  • 10 paid holidays plus two personal flex days annually
  • Paid parental leave: 12 weeks for birth parents and 4 weeks for non-birth parents (including adoptive/foster parents) after successful completion of 90 days of employment
  • Additional benefits may be available under applicable state law

Location

• Remote working arrangement out of various locations listed in the posting.

Work Authorization

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Additional Information

• Direct applicants only; no agencies.
• Applications are accepted on an ongoing basis.
• Equal opportunity employer; reasonable accommodation is available for applicants who need assistance with the application or hiring process.
• Massachusetts law prohibits requiring or administering a lie detector test as a condition of employment or continued employment.