Senior Manager, Billing and Accounts Receivable

Overview

This role is remote from anywhere in the US and involves owning Order to Cash operations end to end, including accurate, on-time invoicing through collections and customer inquiries.

This posting is for an existing vacancy.

Responsibilities

• Lead Billing and Accounts Receivable Operations
  • Own the end-to-end billing process through the Billing Manager, ensuring invoices are accurate and on time.
  • Directly lead the collections team and ensure SLAs on customer responses are met.
• Own Collections Performance
  • Manage DSO, AR aging, past-due balances, and collection rates.
  • Partner with the Billing Manager on credit memos and rebills, with appropriate review and approval.
• Build an Account-Ownership Model
  • Structure the collections team so each specialist owns a portfolio of customers end to end, including outbound collections and inbound customer inquiries.
  • Ensure clear routing, backup coverage, and response-time SLAs.
• Own and Report KPIs
  • Track and report weekly and monthly metrics, including DSO, past-due percentage, collection effectiveness, invoice accuracy, on-time billing, and inquiry response times.
  • Present trends, root causes, and improvement plans to the VP Corporate Controller and senior leadership.
• Lead and Develop the Team
  • Lead and mentor a team of 10 billing and accounts receivable professionals, including the Billing Manager.
  • Set goals, track performance against KPIs, conduct performance reviews, and provide training and documented procedures.
• Improve Processes, Controls, and Systems
  • Document and standardize billing and collections processes.
  • Build quality-review steps to catch errors before invoices reach customers.
  • Identify opportunities for AI and automation.
  • Design and maintain SOX-compliant controls across Order to Cash.
• Build Cross-Functional Partnerships
  • Partner with Sales, Renewals, Customer Success, and Legal to resolve billing discrepancies, answer customer inquiries, and improve customer satisfaction.
  • Build trusted relationships to resolve issues quickly and at the right level.
• Resolve Complex Issues
  • Work with the Billing Manager and Sales leadership on complex billing and contracting issues.

Requirements

• 8+ years of experience in billing and accounts receivable, including Order to Cash operations at a software or SaaS company.
• 5+ years of people management experience, with a track record of building high-performing teams.
• Hands-on collections experience, including managing DSO, AR aging, disputes, payment plans, and credit decisions.
• Experience managing a ticketing queue and tracking SLAs (Salesforce preferred).
• Working knowledge of revenue and accounts receivable accounting, including account reconciliations, the allowance for doubtful accounts, and month-end close support.
• Strong systems experience.
  • Knowledge of Salesforce Billing and NetSuite preferred.
• Experience designing and operating SOX-compliant controls.

Preferred Qualifications

• Salesforce Billing and NetSuite knowledge (preferred).
• Experience using Salesforce (preferred).

Compensation & Benefits

• Comprehensive benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• 12-week paid parental leave
• Autonomy to grow and find your career path with supportive leadership
• Inclusive and diverse environment

Location

Remote from anywhere in the US.

Additional Information

• The hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications; recruiters review all results.
• The employer does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.