Senior Payroll Specialist - Remote

Overview

This role is responsible for payroll payments to employees, managing general deductions, and coordinating with internal teams, vendors, and business units to ensure accurate and timely payroll results. The Senior Payroll Operations Specialist also serves as a subject matter expert (SME) for payroll-related questions and issues and mentors and trains other team members as needed.

Responsibilities

• Identify new processes or changes to existing payroll business processes
• Ensure accurate and timely payroll entries, including STD payments, termination pay, relocation, and other payline adjustments
• Serve as an SME for payroll-related questions and issues
• Manage Tier 2 cases and assign case volume to the rest of the team, including adding resolution notes as needed; communicate SLA guidelines to managers and employees and track trends to prevent future issues
• Manage the group email box and perform necessary actions within established timeframes
• Manage the Robotics process for direct deposit, 401K changes, and overpayment transactions
• Manage timecard transactions from GSS and GTS to ensure the team has necessary information for final pays or off cycles
• Review leave of absence paychecks and work with vendors to ensure accurate employee payments
• Conduct user acceptance testing for new functionality and defect fixes within GSS
• Run audits and resolve issues for the bi-weekly payroll run while partnering with the Payroll Systems team
• Coordinate and send upload files to the Payroll Systems team for bi-weekly payroll
• Create off-cycle payments resulting from HRHD cases, termination pay, reductions in force, etc., while adhering to state regulations and company policy
• Process manual check adjustments to ensure employee taxes and wages are accurate
• Work with outside vendors to load accurate data for relocation, disability payments, and other taxable earnings and deductions; troubleshoot related issues
• Research outstanding checks for the escheat process
• Create and calculate overpayment spreadsheets and communicate information with employees
• Work with current and former employees to collect amounts owed to the organization; communicate effectively, collect funds, and report results
• Work with a collections vendor when accounts are turned over for collections
• Communicate with employees to collect credit card payments
• Manage general deductions, including financial fitness, garnishment refunds, and benefit deductions/refunds
• Create and document new processes as needed for mergers and acquisitions
• Research payroll errors, determine root cause, and recommend process improvements
• Troubleshoot payroll issues using judgment and available knowledge
• Establish and maintain effective working relationships with employees at all levels
• Collaborate with Benefits, Wealth, Compensation, TAM, and HR communities to support payroll changes
• Maintain effective relationships with internal and external customers and vendors
• Mentor and train Payroll Operations Specialists
• Other projects as assigned

Required Qualifications

• 3+ years of functional payroll experience
• 1+ years of experience with Oracle
• Worked or are currently working as a contractor placed at the organization or one of its subsidiaries or affiliates

Preferred Qualifications

• Payroll leave of absence experience

Compensation & Benefits

• Pay range: $24 - $43 per hour (based on full-time employment)
• Pay is based on multiple factors including local labor markets, education, work experience, and certifications (among others)
• Comprehensive benefits package (subject to eligibility requirements)
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all subject to eligibility requirements)
• We comply with all minimum wage laws as applicable

Location

• Remote work is available from anywhere within the U.S.
• For hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week
• All employees working remotely will be required to adhere to the organization’s Telecommuter Policy

Additional Information

• Application deadline: Posted for a minimum of 2 business days or until a sufficient candidate pool has been collected; the job posting may come down early due to volume of applicants.
• Drug-free workplace: Candidates are required to pass a drug test before beginning employment.
• Equal Employment Opportunity: Qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by applicable law.