Senior Receivables Agent

Overview

A leading organization in debt recovery and financial solutions is seeking a Senior Receivables Agent to join their commercial recovery team. This remote role, open to candidates residing and working within the United States, involves managing a portfolio of high-value commercial accounts and driving successful resolution of outstanding business receivables.

Responsibilities

• Manage a portfolio of large and complex commercial receivable accounts.
• Develop and execute strategic recovery plans to maximize collection results and client satisfaction.
• Contact business decision-makers via phone, email, and written correspondence to negotiate payment resolutions.
• Review account documentation including contracts, invoices, purchase orders, statements, payment history, and supporting records.
• Analyze account status, payment trends, disputes, and financial information to determine the most effective recovery approach.
• Negotiate payment in full, settlements, structured payment arrangements, and other mutually beneficial resolutions.
• Build productive relationships with debtors while maintaining a firm and professional approach.
• Collaborate with clients, client support representatives, sales teams, and management to resolve disputes and remove barriers to payment.
• Identify accounts requiring escalation and recommend litigation, legal placement, or closure when appropriate.
• Meet or exceed monthly recovery, fee generation, productivity, and quality objectives.

Required Qualifications

• Minimum 10 years of commercial B2B collections experience within a third-party collection agency environment.
• Proven success recovering high-balance commercial receivables.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to navigate complex account disputes and competing stakeholder interests.
• Excellent verbal and written communication skills.
• Strong business acumen and understanding of commercial credit and collections practices.
• Exceptional attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications

• Experience collecting accounts with balances exceeding $25,000, $50,000, and $100,000+.
• Experience with Salesforce.
• Experience reviewing financial statements and business credit reports.
• Experience working with attorneys, bankruptcies, and commercial litigation referrals.

Compensation and Benefits

• Base salary of $48,000 per year plus commission of 16% over a monthly threshold of $35,000.
• Health, Dental, and Vision insurance coverage with minimal cost to the employee.
• Paid Time Off (PTO) of 18 days in the first year.
• Paid holidays without a waiting period.
• 401(k) retirement plan.

Location

• Remote position for candidates residing and working inside the United States.