Senior Specialist, Payroll

Overview

This role supports payroll client service and delivery, including payroll processing, reconciliation, reporting, and client implementation support. The position also helps clients with payroll-related inquiries and provides technical/software support as needed.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment.

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Communicate detailed information accurately in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services for clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Qualifications

• 3 years of relevant payroll experience.
• Bachelor’s degree preferred; experience can be considered in lieu of degree.
• CPP preferred.
• Experience with ADP RUN software and implementation experience.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to work in a deadline-driven environment supporting multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experience, apply new knowledge and skills to daily work, and share with colleagues as appropriate.

Compensation & Benefits

• Pay rate range: $49,500 - 118,990.
• Actual compensation is influenced by factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• A comprehensive compensation and benefits package is offered to eligible employees.

Work Location

Work location status may vary—please discuss the work location status with the organization’s talent acquisition professional to understand the requirements for the opportunity you are exploring.