Senior Specialist, Payroll

Overview

This role supports client payroll services and related deliverables, helping ensure payroll accuracy, timely processing, and strong client relationships. Work includes reviewing and processing payrolls, reconciling payroll-related items, preparing payroll reports, providing software support, and assisting with new client implementations and training.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and the employer’s contribution for social security and unemployment

Client Service

• Build strong, trusted client relationships by consulting effectively on payroll-related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff on client work, software, payroll, and/or processes
• Provide honest, timely feedback to new hires/less experienced staff
• Help build team capabilities by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years of relevant payroll experience
• Bachelor’s degree preferred; experience can be considered in lieu of degree
• CPP preferred
• Experience with ADP RUN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, apply new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Pay rate range: $49,500 - 118,990
• Actual compensation is influenced by relevant factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• A comprehensive compensation and benefits package is offered to eligible employees.

Location

Work location status and requirements should be discussed with the talent acquisition professional for the opportunity being explored.