Senior Specialist, Payroll

Overview

This role supports client payroll processing and service delivery, ensuring accurate payroll information and timely completion of payroll tasks. Responsibilities also include client onboarding/implementation support and training, with ongoing maintenance of product knowledge and payroll compliance.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and the employer’s contribution for social security and unemployment.

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Accurately convey detailed information in written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services to clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff with clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Share insights and lessons learned to help build team capabilities and knowledge.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Qualifications

• 3 years of relevant payroll experience.
• Bachelor’s degree preferred; experience can be considered in lieu of degree.
• CPP preferred.
• Experience with ADP RUN software and implementation experience.
• Working knowledge of Outlook and Microsoft Office Suite.
• Highly detail-oriented with a strong focus on accuracy.
• Strong organizational and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline-driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues.

Compensation & Benefits

• The pay rate range for this job position is $49,500 - 118,990.
• Actual compensation is influenced by relevant factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• Eligible employees receive a comprehensive compensation and benefits package.

Location

Please discuss the work location status with the organization’s talent acquisition professional to understand the requirements for the opportunity you are exploring.